Windows Update error "0x80070002" or "0x80070003"

Summary

Use the troubleshooter in this article to resolve Windows Update errors "0x80070002" or "0x80070003". This problem occurs when some files in the Windows Update are missing, even though the update is downloaded and extracted successfully.

Resolution

Please follow these steps to resolve the problem manually:
Step 1: Stop the Windows Update service
Step 2: Delete temporary update files in the SoftwareDistribution folder
Step 3: Restart the Windows Update service
Step 4: See which updates are installed on the computer
Step 5: Use the DISM or System Update Readiness tool

More Information

This problem occurs when some files in the Windows Update are missing, even though the update is downloaded and extracted successfully, from one of the following locations:
  • The Microsoft Windows Update Web site
  • The Microsoft Update Web site
  • The Microsoft Windows Server Update Services (WSUS) server
The Windows Update may fail, a red X may appear adjacent to the update, with an error code, either:
  • 0x80070002
  • 0x80070003
Properties

Article ID: 910336 - Last Review: Aug 5, 2016 - Revision: 1

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