Use the troubleshooter in this article to resolve Windows Update errors "0x80070002" or "0x80070003". This problem occurs when some files in the Windows Update are missing, even though the update is downloaded and extracted successfully.
Please follow these steps to resolve the problem manually:
Open File Explorer (in Windows 8.1 and Windows 8) or Windows Explorer (in Windows 7, Windows Vista and Windows XP).
Double-click the local hard disk where Windows is installed, typically drive C.
Double-click the Windows folder, and then double-click the SoftwareDistribution folder.
Double-click the DataStore folder to open it, and then delete all files and folders in the folder. Note If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Click the Back button. In the SoftwareDistribution folder, double-click the Download folder to open it, and then delete all files in the folder. Note If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Deleting temporary update files will help solve the problem, but it will also delete the history in Windows Update. You can still see which updates are installed on your computer by going to Installed Updates.
To do this, open Installed Updates by opening Control Panel in Category view, clicking Programs, and then, under Programs and Features, clicking View installed updates. If you are running Windows XP, click Start, click Control Panel, and then double-click Add or Remove Programs. On the top right, select the Show updates check box.
This problem occurs when some files in the Windows Update are missing, even though the update is downloaded and extracted successfully, from one of the following locations:
The Microsoft Windows Update Web site
The Microsoft Update Web site
The Microsoft Windows Server Update Services (WSUS) server
The Windows Update may fail, a red X may appear adjacent to the update, with an error code, either:
Article ID: 910336 - Last Review: Aug 5, 2016 - Revision: 1
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