You receive "Stop error code 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA)" or "Stop error code 0x0000000A (IRQL_NOT_LESS_OR_EQUAL)" when you hot-replace memory on a Windows Server 2008-based computer

Applies to: Windows Server 2008 DatacenterWindows Server 2008 Datacenter without Hyper-VWindows Server 2008 for Itanium-Based Systems

Symptoms


When you hot-replace memory on a computer that runs Windows Server 2008, you may receive one of the following Stop error messages:
  • Stop 0x00000050 (parameter1, parameter2, parameter3, 00000000)
    PAGE_FAULT_IN_NONPAGED_AREA
  • Stop 0x0000000A (parameter1, 00000002, 00000000, parameter4)
    IRQL_NOT_LESS_OR_EQUAL
Note The parameters in these error messages may vary.

Resolution


Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and MUM files (.mum)installed for each environment are listed separately. MUM and MANIFEST files, andthe associated security catalog (.cat) files, are critical to maintaining thestate of the updated component. The security catalog files (attributes notlisted) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.0.6001.222963,600,13628-Oct-200804:44Not Applicable
Ntoskrnl.exe6.0.6001.222963,547,91228-Oct-200804:44Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.222964,692,74428-Oct-200805:24x64
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.222969,492,23228-Oct-200805:14IA-64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

File namePackage_1_for_kb958867~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,777
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_2_for_kb958867~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,944
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_3_for_kb958867~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_4_for_kb958867~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File nameX86_c29e798fc3fdb6175fde509a64758066_31bf3856ad364e35_6.0.6001.22296_none_a2909efe219b16b5.manifest
File versionNot Applicable
File size697
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22296_none_6c5eb2c1cd8442dc.manifest
File versionNot Applicable
File size17,806
Date (UTC)28-Oct-2008
Time (UTC)05:26
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

File nameAmd64_62352f6f8eb65d8330d39ae557b631fc_31bf3856ad364e35_6.0.6001.22296_none_e4fc6a93192c08fd.manifest
File versionNot Applicable
File size701
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22296_none_c87d4e4585e1b412.manifest
File versionNot Applicable
File size16,512
Date (UTC)28-Oct-2008
Time (UTC)06:04
PlatformNot Applicable
File namePackage_1_for_kb958867~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_2_for_kb958867~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,956
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_3_for_kb958867~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_4_for_kb958867~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File nameIa64_c649b2587ae8a7cedc08c8d170b81298_31bf3856ad364e35_6.0.6001.22296_none_8896609b36406a1d.manifest
File versionNot Applicable
File size699
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22296_none_6c6056b7cd824bd8.manifest
File versionNot Applicable
File size16,819
Date (UTC)28-Oct-2008
Time (UTC)08:03
PlatformNot Applicable
File namePackage_1_for_kb958867~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_2_for_kb958867~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_3_for_kb958867~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable
File namePackage_for_kb958867_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)28-Oct-2008
Time (UTC)16:27
PlatformNot Applicable