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Temporary files do not synchronize correctly to a non-DFS share on a server from a client computer that is running Windows 7 or Windows Server 2008 R2

Consider the following scenario:
  • You have a client computer that is running Windows 7 or Windows Server 2008 R2.
  • On the client computer, you map a share to a server. The share is not a Distributed File System share (DFS share).
  • You make the share offline, and then you edit and save some files to the share. During the saving process, some temporary (.tmp) files are created.
  • You make the share online.
In this scenario, the temporary files do not synchronize correctlyto the server share. Additionally, the original files on the server share are deleted and replaced by damaged .tmp files. When this issue occurs, you do not receive a notification that the files were deleted. However, you will receive a conflict notification that the files are missing from the server after you restart the server.

Note When this issue occurs, the files are saved correctly in the local share folder on the client computer.
This issue occurs because of a synchronization conflict between the original files and the temporary files.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,14407-Dec-201005:40Not Applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,14407-Dec-201006:24Not Applicable
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot Applicable
File size2,265
Date (UTC)07-Dec-2010
Time (UTC)19:01
PlatformNot Applicable
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7600.20851_none_9ec4b209d643babe.manifest
File versionNot Applicable
File size11,592
Date (UTC)07-Dec-2010
Time (UTC)06:02
PlatformNot Applicable
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.20851_none_5a5140eedbc5e03c.manifest
File versionNot Applicable
File size21,803
Date (UTC)07-Dec-2010
Time (UTC)06:10
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7600.20851_none_fae34d8d8ea12bf4.manifest
File versionNot Applicable
File size11,596
Date (UTC)07-Dec-2010
Time (UTC)06:49
PlatformNot Applicable
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.20851_none_b66fdc7294235172.manifest
File versionNot Applicable
File size21,809
Date (UTC)07-Dec-2010
Time (UTC)06:57
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,503
Date (UTC)07-Dec-2010
Time (UTC)19:01
PlatformNot Applicable
Sync Conflicts for Original and Rotation Temporary win7 win 7 offline share manually share .tmp files AutoCAD Offline Files tmp csc

Article ID: 2434932 - Last Review: 06/20/2011 08:10:00 - Revision: 6.0

  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Foundation
  • kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2434932
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