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Can't install SQL Server by using InstallShield or bootstrapping application

When you try to install Microsoft SQL Server by using InstallShield or a bootstrapping application, the installation process freezes.

Note This issue also occurs on Microsoft SQL Server 2012 Service Pack 2 (SP2).
This occurs because InstallShield or the bootstrapping application keeps open some Windows Installer handlers when you run the SQL Server setup. Therefore, the installation process freezes.
This issue was first fixed in the following cumulative update of SQL Server:

Cumulative Update 2 for SQL Server 2014 SP1

Cumulative Update 9 for SQL Server 2014

Cumulative Update 7 for SQL Server 2012 SP2

About cumulative updates for SQL Server

Each new cumulative update for SQL Server contains all the hotfixes and security fixes that were included with the previous cumulative update. View the latest cumulative updates for SQL Server:
To work around this issue, run the SQL Server setup program directly from the SQL Server installation media without wrapping the Setup program inside InstallShiled or a bootstrapping application.

For SQL Server 2014 and SQL Server 2012 SP2 and later versions, run the SQL Sever setup program together with SkipInstallerRunCheck command line parameter to skip Windows Installer handle check:
Setup.exe /SkipInstallerRunCheck

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Article ID: 2820068 - Last Review: 08/17/2015 19:18:00 - Revision: 4.0

  • Microsoft SQL Server 2008 R2 Service Pack 2
  • Microsoft SQL Server 2012 Service Pack 2
  • Microsoft SQL Server 2012 Service Pack 1
  • Microsoft SQL Server 2014 Service Pack 1
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