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Files or folders are removed unexpectedly when you perform a cut-and-paste operation on a Windows FTP client that is connected to an FTP site

Symptoms
Consider the following scenario:
  • You access an FTP site on a computer that is running Windows Server 2008 SP2, Windows 7 SP1, Windows Server 2008 R2 SP1, Windows RT, Windows 8, Windows Server 2012, Windows RT 8.1, Windows 8.1 or Windows Server 2012 R2.
  • There is a folder (Folder1) on the FTP server. The folder can also be the root folder. The folder contains a file (File12) and a subfolder (Folder11).
  • Folder11 contains a file. The file has the same name as File12.
  • You perform a cut-and-paste operation to move Folder11 to the client computer.
In this scenario, File12 in Folder1 is removed unexpectedly.

Note This issue also occurs when a folder in Folder11 has the same name as a folder in Folder1.
Cause
This issue occurs because Windows does not correctly delete Folder2 when you perform the cut-and-paste operation.
Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Update rollup
To resolve this issue in Windows 8.1 or Windows Server 2012 R2, install update rollup 2911106. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2911106 Windows 8.1 and Windows Server 2012 R2 update rollup: January 2014
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows Server 2008DownloadDownload the package now.
All supported x64-based versions of Windows Server 2008DownloadDownload the package now.
All supported IA-64-based versions of Windows Server 2008DownloadDownload the package now.
All supported x86-based versions of Windows 7DownloadDownload the package now.
All supported x64-based versions of Windows 7DownloadDownload the package now.
All supported x64-based versions of Windows Server 2008 R2DownloadDownload the package now.
All supported IA-64-based versions of Windows Server 2008 R2DownloadDownload the package now.
All supported x86-based versions of Windows 8DownloadDownload the package now.
All supported x64-based versions of Windows 8DownloadDownload the package now.
All supported x64-based versions of Windows Server 2012DownloadDownload the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating system.
  • Windows Server 2008 SP2
  • Windows 7 SP1
  • Windows Server 2008 R2 SP1
  • Windows RT
  • Windows 8
  • Windows Server 2012
  • Windows RT 8.1
  • Windows 8.1
  • Windows Server 2012 R2

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information and notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600 2. 23xxxWindows Server 2008SP2LDR
For all supported x86-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Msieftp.dll6.0.6002.18974296,96030-Oct-201302:12x86
Msieftp.dll6.0.6002.23261296,96030-Oct-201302:50x86
For all supported x64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Msieftp.dll6.0.6002.18974330,24030-Oct-201304:32x64
Msieftp.dll6.0.6002.23261330,24030-Oct-201303:35x64
Msieftp.dll6.0.6002.18974296,96030-Oct-201302:12x86
Msieftp.dll6.0.6002.23261296,96030-Oct-201302:50x86
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Msieftp.dll6.0.6002.18974554,49630-Oct-201304:00IA-64
Msieftp.dll6.0.6002.23261554,49630-Oct-201302:22IA-64
Msieftp.dll6.0.6002.18974296,96030-Oct-201302:12x86
Msieftp.dll6.0.6002.23261296,96030-Oct-201302:50x86
Windows 7 and Windows Server 2008 R2 file information and notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760 1.18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Msieftp.dll6.1.7601.18300301,56830-Oct-201302:19x86
Msieftp.dll6.1.7601.22496301,56830-Oct-201302:07x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Msieftp.dll6.1.7601.18300335,36030-Oct-201302:32x64
Msieftp.dll6.1.7601.22496335,87230-Oct-201302:55x64
Msieftp.dll6.1.7601.18300301,56830-Oct-201302:19x86
Msieftp.dll6.1.7601.22496301,56830-Oct-201302:07x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Msieftp.dll6.1.7601.18300555,00830-Oct-201301:35IA-64
Msieftp.dll6.1.7601.22496555,52030-Oct-201302:04IA-64
Msieftp.dll6.1.7601.18300301,56830-Oct-201302:19x86
Msieftp.dll6.1.7601.22496301,56830-Oct-201302:07x86
Windows 8 and Windows Server 2012 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8, and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8, and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Msieftp.dll6.2.9200.16754273,40801-Nov-201303:49x86
Msieftp.dll6.2.9200.20867273,40801-Nov-201303:51x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Msieftp.dll6.2.9200.16754312,32001-Nov-201305:38x64
Msieftp.dll6.2.9200.20867312,32001-Nov-201304:11x64
Msieftp.dll6.2.9200.16754273,40801-Nov-201303:49x86
Msieftp.dll6.2.9200.20867273,40801-Nov-201303:51x86
Windows 8.1 and Windows Server 2012 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Msieftp.dll6.3.9600.16477273,92027-Nov-201309:46x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Msieftp.dll6.3.9600.16477306,68827-Nov-201310:24x64
Msieftp.dll6.3.9600.16477273,92027-Nov-201309:46x86
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2891804 - Last Review: 01/14/2014 17:43:00 - Revision: 2.0

  • Windows Server 2008 Service Pack 2
  • Windows 7 Service Pack 1
  • Windows Server 2008 R2 Service Pack 1
  • Windows 8
  • Windows 8 Pro
  • Windows 8 Enterprise
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • Windows RT
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows 8.1 Enterprise
  • Windows RT 8.1
  • kbfix atdownload kbexpertiseadvanced kbsurveynew KB2891804
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