Article ID: 2897632 - View products that this article applies to.
Note The computer is unresponsive even if you press CTRL+ALT+DEL.
This issue occurs because an error occurs when the system tries to run the Userinit.exe process. Therefore, the Explorer.exe process cannot be started by the Userinit.exe process.
Update informationTo resolve the issues, install update rollup 2887595. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/2887595/ )Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 2897632 - Last Review: November 12, 2013 - Revision: 1.0