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Selected media size does not work for print jobs on a printer in Windows 8.1 and Windows 8

Symptoms
Consider the following scenario:
  • You have a computer that runs Windows 8.1, Windows Server 2012 R2, Windows 8 or Windows Server 2012.
  • You connect a printer to the computer.
  • The printer uses a v4 PostScript driver that is based on the MsXpsPs.dll filter or on the MsXpsPcl6.dll filter.
  • You select a specific media size for a print job.
In this scenario, the print driver sends the default media size information instead. Therefore, the print job is not printed by using the specified media size.
Cause
This issue occurs because the PageSize and PageRegion commands generated by the MsXpsPs.dll or MsXpsPcl.dll filter in the v4 PostScript drivers do not consider the selected paper size.
Resolution
To resolve this issue for Windows 8.1 and Windows Server 2012 R2, install update rollup 2919355 or install the hotfix that is described in this article.
To resolve this issue for Windows 8 and Windows Server 2012, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.1, Windows Server 2012 R2, Windows 8 or Windows Server 2012.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1 and Windows Server 2012 file information notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows Server 2012RTMGDR
    6.2.920 0.20xxxWindows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.170413,772,92806-Mar-201406:41Not Applicable
Msxpsps.dll0.3.9600.170413,775,48806-Mar-201406:41Not Applicable
V3hostingfilter-pipelineconfig.xmlNot Applicable38518-Jun-201315:07Not Applicable
V3hostingfilter.dll0.3.9600.1638444,03222-Aug-201303:02Not Applicable
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.170414,510,72006-Mar-201407:43x86
Msxpsps.dll0.3.9600.170414,472,83206-Mar-201407:43x86
V3hostingfilter-pipelineconfig.xmlNot Applicable38518-Jun-201312:39Not Applicable
V3hostingfilter.dll0.3.9600.1638441,47222-Aug-201303:53x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.170415,126,65606-Mar-201408:36x64
Msxpsps.dll0.3.9600.170415,114,36806-Mar-201408:36x64
V3hostingfilter-pipelineconfig.xmlNot Applicable38518-Jun-201315:09Not Applicable
V3hostingfilter.dll0.3.9600.1638452,22422-Aug-201311:19x64
Windows 8 and Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16xxxWindows 8 and Windows Server 2012RTMLDR
    6.2.920 0.20xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9200.168523,712,00021-Feb-201400:01Not Applicable
Msxpsps.dll0.3.9200.168523,721,21621-Feb-201400:01Not Applicable
V3hostingfilter-pipelineconfig.xmlNot Applicable38502-Jun-201214:37Not Applicable
V3hostingfilter.dll0.3.9200.1638443,52026-Jul-201201:30Not Applicable
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9200.168524,512,76821-Feb-201401:23x86
Msxpsps.dll0.3.9200.168524,482,56021-Feb-201401:23x86
V3hostingfilter-pipelineconfig.xmlNot Applicable38502-Jun-201214:37Not Applicable
V3hostingfilter.dll0.3.9200.1638440,96026-Jul-201203:20x86
Msxpspcl6.dll0.3.9200.209724,512,76820-Feb-201423:43x86
Msxpsps.dll0.3.9200.209724,482,56020-Feb-201423:43x86
V3hostingfilter-pipelineconfig.xmlNot Applicable38502-Jun-201214:37Not Applicable
V3hostingfilter.dll0.3.9200.1638440,96026-Jul-201203:20x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9200.168525,146,11221-Feb-201403:25x64
Msxpsps.dll0.3.9200.168525,144,06421-Feb-201403:25x64
V3hostingfilter-pipelineconfig.xmlNot Applicable38502-Jun-201214:37Not Applicable
V3hostingfilter.dll0.3.9200.1638452,73626-Jul-201203:07x64
Msxpspcl6.dll0.3.9200.209725,146,11220-Feb-201423:35x64
Msxpsps.dll0.3.9200.209725,144,06420-Feb-201423:35x64
V3hostingfilter-pipelineconfig.xmlNot Applicable38502-Jun-201214:37Not Applicable
V3hostingfilter.dll0.3.9200.1638452,73626-Jul-201203:07x64
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for Windows RT 8.1
File nameArm_ntprint4.inf_31bf3856ad364e35_6.3.9600.17041_none_daea7cd5bff7dbe1.manifest
File versionNot Applicable
File size4,808
Date (UTC)06-Mar-2014
Time (UTC)23:36
PlatformNot Applicable
Additional files for all supported x86-based versions of Windows 8.1
File nameX86_ntprint4.inf_31bf3856ad364e35_6.3.9600.17041_none_dae80a7dbffabd1b.manifest
File versionNot Applicable
File size4,816
Date (UTC)06-Mar-2014
Time (UTC)23:19
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameAmd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.17041_none_3706a60178582e51.manifest
File versionNot Applicable
File size4,828
Date (UTC)06-Mar-2014
Time (UTC)23:12
PlatformNot Applicable

Additional file information for Windows 8 and Windows Server 2012

Additional files for Windows RT
File nameArm_ntprint4.inf_31bf3856ad364e35_6.2.9200.16852_none_42ec1a8575cc1043.manifest
File versionNot Applicable
File size4,808
Date (UTC)21-Feb-2014
Time (UTC)15:17
PlatformNot Applicable
Additional files for all supported x86-based versions of Windows 8
File nameX86_ntprint4.inf_31bf3856ad364e35_6.2.9200.16852_none_42e9a82d75cef17d.manifest
File versionNot Applicable
File size4,816
Date (UTC)21-Feb-2014
Time (UTC)15:19
PlatformNot Applicable
File nameX86_ntprint4.inf_31bf3856ad364e35_6.2.9200.20972_none_435da5208efcc929.manifest
File versionNot Applicable
File size4,816
Date (UTC)21-Feb-2014
Time (UTC)15:19
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameAmd64_ntprint4.inf_31bf3856ad364e35_6.2.9200.16852_none_9f0843b12e2c62b3.manifest
File versionNot Applicable
File size4,828
Date (UTC)21-Feb-2014
Time (UTC)15:20
PlatformNot Applicable
File nameAmd64_ntprint4.inf_31bf3856ad364e35_6.2.9200.20972_none_9f7c40a4475a3a5f.manifest
File versionNot Applicable
File size4,828
Date (UTC)21-Feb-2014
Time (UTC)15:20
PlatformNot Applicable
Properties

Article ID: 2927008 - Last Review: 04/08/2014 19:16:00 - Revision: 1.0

Windows 8.1 Enterprise, Windows 8.1, Windows 8.1 Pro, Windows 8.1 RTM, Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows Server 2012 R2 Standard, Windows 8 Enterprise, Windows 8, Windows 8 Pro, Windows Server 2012 Datacenter, Windows Server 2012 Essentials, Windows Server 2012 Foundation, Windows Server 2012 Standard

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