Article ID: 2927067 - View products that this article applies to.
Assume that you use the right mouse button as the primary mouse button, and that you have enabled the Use numeric keypad to move mouse around the screen option. When you press some keys on a Windows 8.1 or Windows Server 2012 R2-based touch device, you may receive a Stop error message that resembles the following:
STOP: 0x0000003B (parameter1, parameter2, parameter3, parameter4)
This issue occurs because win32k.sys does not support new touch screen devices correctly.
To resolve this issue, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/2919355/ )Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 2927067 - Last Review: April 8, 2014 - Revision: 2.0