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How to use Microsoft easy fix solutions

Summary
This article provides information about Microsoft easy fix solutions and how to use them to resolve software issues. “Microsoft easy fix” was previously known as “Microsoft Fix it.” The article also contains information about the end of support notification for legacy Fix it solutions.

End of support notification for Fix it

If you are redirected to this article when you click the Download button of a “Fix it” solution in a Microsoft Knowledge Base article, this means that the solution has been retired and is no longer supported. We recommend that you use one of the following diagnostics to resolve your software issues.

Windows troubleshooter
Troubleshoot problems that may prevent Windows Store Apps from working properly
Find and fix problems playing sounds
Find and fix problems recording sounds
Find and fix problems that may prevent background downloads from working
Troubleshoot problems with devices and printers
Find and fix problems with devices and hardware
Find and fix problems with Internet Explorer performance
Find and fix problems with security and privacy features in Internet Explorer
Find and clean up unused files and shortcuts, and perform maintenance tasks
Find and fix problems with connecting to the Internet or to websites
Find and fix problems with accessing files and folders on other computers
Find and dix problems with viewing computers or shared files in a homegroup
Find and fix problems with wireless and other network adapters
Find and fix problems with incoming computer connections and Windows Firewall
Find and fix problems with connecting to your workplace network using DirectAccess
Find and fix problems with running older programs on this version of Windows
Find and fix problems to help optimize Windows speed and performance
Find and fix problems with your computer's power settings to conserve power and extend battery life
Find and fix problems with printing
Find and fix problems with Windows Search
Find and fix problems playing movies, television, or video
Find and fix problems with Windows Media Player settings
Find and fix problems with the Windows Media Player Library
Find and fix problems with playing DVDs in Windows Media Player
Resolve problems that prevent you from updating Windows
What is a Microsoft easy fix solution?
"Microsoft easy fix" was also known as Microsoft Fix it. Microsoft easy fix solutions can help diagnose and resolve issues for Microsoft products or third-party software that affects Microsoft products. Microsoft easy fix solutions are usually found in Knowledge Base articles or other Microsoft support content. Clicking the Download button will download a Microsoft easy fix solution that can help you deal with software issues automatically.

A Microsoft easy fix package can be one of the following file types based on the technology that is used to create the easy fix package:
  • .msi
  • .diagcab
Note .diagcab solutions are for Windows 7 and later versions of Windows only. Windows Vista and Windows XP cannot run .diagcab solutions.

MSI solutions are created by using the Windows Install platform. An .msi package contains a single fix that addresses a single problem of your software. .diagcab solutions are created by using the Windows Troubleshooting Platform. A .diagcab package may contain a single fix or multiple fixes to address a single issue or a series of issues in a complex scenario. 

Note Microsoft easy fix solutions are not substitutes for Microsoft hotfixes, security updates, or product updates, but may be used as a temporary stop-gap until the regular product response is ready.

How to run a Microsoft easy fix solution

All easy fix solutions start with the same process.
  1. To run an easy fix solution, click the Download button or the "Fix this problem" link in the KB article that hosts the solution.
  2. A File Download dialog box will appear in your browser. Here are some examples of the different download dialog boxes on some popular browsers:
    • For Internet Explorer 11, the download tooltip is shown at the bottom of the web browser.
    • For Google Chrome version 33, the download tooltip is shown at the bottom of the web browser.

    • For Mozilla Firefox 28.0, the Save File dialog box appears in the web browser.

      Fix it Save File dialog on Mozilla Firefox

    Download the file and then run it on your computer. For example, in the Internet Explorer 11 example mentioned previously, click Run on the download prompt at the bottom of the browser.

    Some packages may require you to log on to Windows as an administrator. You may be prompted to provide credentials when you run the package.
    Fix it UAC dialog

    Follow the prompts in the easy fix solution to complete the troubleshooting process. The exact prompts may differ, depending on which kind of easy fix package you downloaded and the individual easy fix solution itself.

Run an easy fix solution with the extension: .diagcab (Windows 7 and later versions)

  1. On the first page of the Diagnostic Troubleshooting wizard, you can click the "Advanced" link to select whether to diagnose and fix the problem automatically, or to manually select the potential fix to apply.
    Easy fix .diagcab UI: Launch
  2. The solution takes time to diagnose and repair the problems. You can see the progress in the wizard.
    Easy fix .diagcab UI: Processing
  3. When the troubleshooting process is complete, the result page will show you the problems that cannot be fixed. Clicking View detailed information will show you the detailed troubleshooting report.
    Easy fix .diagcab UI: Completion for single root cause
    Screenshot: An easy fix solution that has a single root cause.
    Easy fix .diagcab UI: Completion
    Screenshot: An easy fix solution that has multiple root causes.


Run an easy fix solution with the extension: .msi

  1. Accept the License agreement and click Next to continue.
    Easy fix MSI solution wizard Eula
  2. The Microsoft easy fix solution might prompt you that the solution does not apply to your operating system and application version. In this case, you will be unable to run the easy fix, and therefore you should look for a different solution for your issue.
    Easy fix MSI UI: Not apply
  3. The Microsoft Fix it solution takes time to diagnose and repair your problems. You can see the progress in the wizard.
    Easy fix MSI wizard processing
  4. You can learn more about the solution by clicking the "Return to the Knowledge Base article" button on the "Diagnosis complete" dialog box.
    Easy fix MSI wizard completion
More information

Microsoft easy fix solution prerequisites

Easy fix solutions requires a minimum-supported operating system and software. For .msi solutions, you can run the solutions on Windows XP and later versions of operating systems. For, .diagcab solutions, you can run the solutions on Windows 7 and later versions of Windows.

Microsoft easy fix supported languages

The easy fix wizard will be localized for the following languages. In some cases, the easy fix wizard may be in English only. However, the automated solution also works for other language versions of Windows.
German (de-DE)Slovak (sk-SK)Croatian (hr-HR)
Spanish (Spain) (es-ES)Slovenian (sl-SI)Estonian (et-EE)
French (fr-FR)Czech (cs-CZ)Finnish (fi-FI)
Japanese (ja-JP)Danish (da-DK)Greek (el-GR)
Chinese Simplified (zh-CN)Dutch (nl-NL)Hungarian (hu-HU)
Hebrew (he-IL) Turkish (tr-TR)Latvian (lv-LV)
Chinese Traditional (zh-TW)Polish (pl-PL)Lithuanian (lt-LT)
Korean (ko-KR)Romanian (ro-RO)Norwegian, Bokmål (nb-NO)
Thai (th-TH)Russian ((ru-RU)Serbian (sr-Latn-CS)
Italian (it-IT)Swedish (sv-SE)English (en-US)
Portuguese (pt-BR)Ukrainian (uk-UA)Arabic (ar-sa)
Portuguese (pt-PT)Bulgarian (bg-BG)Vietnamese (vi-VN)
Indonesian Bahasa (id-ID) India Hindi (hi-IN)
The following a sample localized easy fix wizard in Chinese Simplified language:
Easy fix localized UI

How to use an easy fix solution on a different computer

If you are not on the computer that has the problems when you download the easy fix solution, you can save the easy fix solution to a flash drive or to a CD/DVD, and then you can run it on the computer that has the problem.

IT Professionals: Microsoft easy fix unattended installation

Microsoft easy fix solutions can be downloaded and distributed by using Group Policy preferences, Microsoft System Center Configuration Manager (during or after deployment), or software distribution tools. You can apply the solutions silently through the following methods.
For Microsoft easy fix solutions with the extension: .msi
You can use the following script to deploy and execute the easy fix silently throughout an enterprise environment.

msiexec /q /i [.msi]

Note

"[.msi]"is a command parameter. It must be replaced with the easy fix solution that is downloaded to the local computer.
For Microsoft easy fix solutions with the extension: .diagcab
You can use the following script to deploy and execute the easy fix solution silently throughout an enterprise IT environment.
PowerShell.exe -NoLogo -ExecutionPolicy RemoteSigned -Command [AutomatedFixUnattended.ps1] [.diagcab] 

Notes
  • "[AutomatedFixUnattended.ps1]" is a placeholder for the script path. You must download and unzip the file from this link, and then replace the placeholder with the local path of the script file that you saved.
  • "[.diagcab]"is a placeholder for the local path of the easy fix solution. It must be replaced with the easy fix solution that is downloaded to the local computer.
For example, the following command runs the easy fix solution from the local folder: D:\Temp

PowerShell.exe -NoLogo -ExecutionPolicy RemoteSigned -Command "D:\Temp\AutomatedFixUnattended.ps1" "D:\Temp\MicrosoftEasyFix25001.mini.diagcab"


If you experience any errors through using the previously mentioned script, you can check the MicrosoftAutomatedFix_[yyyyMMddHHmmss].log file in your Windows temporary directory.
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Article ID: 2970908 - Last Review: 05/12/2016 17:03:00 - Revision: 5.0

Windows 10, Windows 8.1, Windows 8, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Professional, Windows 7 Ultimate

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