Explorer.exe continuously crashes after you upgrade to Windows Server Technical Preview or Windows 10 Technical Preview

Symptoms
The Explorer.exe process continuously crashes and restarts after you upgrade to Windows Server Technical Preview or Windows 10 Technical Preview.
Resolution
An update is available to resolve this problem.

How to obtain this update

Windows Update

This update is available from Windows Update.

Prerequisites

To install this update, you must have the following update installed:
3025096 Computer that has system compression enabled cannot install Windows Update in Windows 10 Technical Preview

Known issue

This update may not install on computers that have system compression enabled. To resolve this problem, install update 3025096.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information

File information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported 32-bit versions of Windows 10 Technical Preview

File nameFile versionFile sizeDateTimePlatform
Defaultquestions.jsonNot applicable85808-Jun-201402:36Not applicable
Shell32.dll6.4.9879.520,431,89625-Nov-201407:23x86
Windows.systemtoast.explorer.lnkNot applicable1,45025-Nov-201402:26Not applicable
Windowsshell.manifestNot applicable67002-May-201418:05Not applicable

For all supported 64-bit versions of Windows 10 Technical Preview or Windows Server Technical Preview
File nameFile versionFile sizeDateTimePlatform
Defaultquestions.jsonNot applicable85811-Jun-201409:12Not applicable
Shell32.dll6.4.9879.522,559,90425-Nov-201409:20x64
Windows.systemtoast.explorer.lnkNot applicable1,45025-Nov-201402:24Not applicable
Windowsshell.manifestNot applicable67005-May-201406:03Not applicable
Shell32.dll6.4.9879.520,431,89625-Nov-201407:23x86

Additional file information


Additional information for all supported 32-bit versions of Windows 10 Technical Preview
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size3,096
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameX86_521ad3cb344c210df87ff363d56ed87e_31bf3856ad364e35_6.4.9879.5_none_a4209e1eaf635026.manifest
File versionNot applicable
File size687
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameX86_60a8fb5aaa730eceeb0d1f5067a6b12e_31bf3856ad364e35_6.4.9879.5_none_8ee0b60d5f36fd5c.manifest
File versionNot applicable
File size695
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameX86_624a9737486bc6a069f1df842c6aaca4_31bf3856ad364e35_6.4.9879.5_none_ca37b85dd401672b.manifest
File versionNot applicable
File size695
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameX86_6520baede4d0148836e1edae886f6ef7_31bf3856ad364e35_6.4.9879.5_none_d238b0f5f12222fc.manifest
File versionNot applicable
File size695
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameX86_e03ca1df3f510850c2f83b82d28f43b1_31bf3856ad364e35_6.4.9879.5_none_4319a2f2607a997c.manifest
File versionNot applicable
File size695
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.4.9879.5_none_f74cee039fb72adb.manifest
File versionNot applicable
File size1,532,957
Date (UTC)25-Nov-2014
Time (UTC)07:24
PlatformNot applicable
File nameWindowsshell.manifest
File versionNot applicable
File size670
Date (UTC)02-May-2014
Time (UTC)18:05
PlatformNot applicable

Additional information for all supported 64-bit versions of Windows 10 Technical Preview or Windows Server Technical Preview
File propertyValue
File nameAmd64_0c7c3f978fce0922ea09790782ea0ba1_31bf3856ad364e35_6.4.9879.5_none_966059a861ce9368.manifest
File versionNot applicable
File size691
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameAmd64_1232a98f17edfc5b57e1f1e7e09e6633_31bf3856ad364e35_6.4.9879.5_none_c1f6fbb61d256d00.manifest
File versionNot applicable
File size699
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameAmd64_51e77dddee2279681c40bbe4edf5ae6a_31bf3856ad364e35_6.4.9879.5_none_03c241385ad19cca.manifest
File versionNot applicable
File size699
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameAmd64_60a8fb5aaa730eceeb0d1f5067a6b12e_31bf3856ad364e35_6.4.9879.5_none_eaff519117946e92.manifest
File versionNot applicable
File size697
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameAmd64_624a9737486bc6a069f1df842c6aaca4_31bf3856ad364e35_6.4.9879.5_none_265653e18c5ed861.manifest
File versionNot applicable
File size697
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameAmd64_6520baede4d0148836e1edae886f6ef7_31bf3856ad364e35_6.4.9879.5_none_2e574c79a97f9432.manifest
File versionNot applicable
File size697
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameAmd64_b56b1da81c52864e25f7d99e66c58320_31bf3856ad364e35_6.4.9879.5_none_af52049bf237616c.manifest
File versionNot applicable
File size691
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameAmd64_dad0c797159bddd1fb97f71192d0664e_31bf3856ad364e35_6.4.9879.5_none_a5534c2bc6a144b1.manifest
File versionNot applicable
File size699
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameAmd64_e03ca1df3f510850c2f83b82d28f43b1_31bf3856ad364e35_6.4.9879.5_none_9f383e7618d80ab2.manifest
File versionNot applicable
File size697
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameAmd64_f92f19d0209707d5b2a073412000ff56_31bf3856ad364e35_6.4.9879.5_none_d521f59e85ebb75b.manifest
File versionNot applicable
File size699
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.4.9879.5_none_536b898758149c11.manifest
File versionNot applicable
File size1,524,347
Date (UTC)25-Nov-2014
Time (UTC)09:26
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size4,204
Date (UTC)26-Nov-2014
Time (UTC)03:27
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.4.9879.5_none_5dc033d98c755e0c.manifest
File versionNot applicable
File size1,488,393
Date (UTC)25-Nov-2014
Time (UTC)07:24
PlatformNot applicable
File nameWindowsshell.manifest
File versionNot applicable
File size670
Date (UTC)05-May-2014
Time (UTC)06:03
PlatformNot applicable

References
See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3020114 - Last Review: 12/15/2014 21:17:00 - Revision: 2.0

Windows Server Technical Preview, Windows 10 Technical Preview

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