"Access denied" error when you use a Windows Store app to configure printer property settings in Windows

Applies To
Windows Server 2012 R2 Datacenter Windows Server 2012 R2 Standard Windows Server 2012 R2 Essentials Windows Server 2012 R2 Foundation Windows 8.1 Enterprise Windows 8.1 Pro Windows 8.1 Windows RT 8.1

This article describes an issue that occurs when you use a Windows Store app in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. An update is available to resolve this issue. Before you install this update, check out the Prerequisites section.

Symptoms

This issue occurs when you use the Windows Store device apps (WSDA) to write values for the queue property bag for printers.

Notes

  • The queue property bags are used to store print configurations and printer properties (such as installable options).
  • WSDA for printers only works with printers that support the v4 printer driver model.

        
      

Cause

The issue occurs because a call that sets printer settings does not have admin access to the printer. Therefore, the Windows Store app cannot write values to the queue property bags.

How to obtain this update

Method 1: Windows Update

This update is provided as an Optional update from Windows Update.

How to obtain the update from Windows Update

To obtain this update from Windows Update, follow these steps:

  1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
  2. In the search box, type Windows Update, and then tap or click Windows Update.
  3. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
  4. If you see a message telling you that optional updates are available, or telling you to review optional updates, click the message to view the optional updates.
  5. In the list, select the check box for update 3034348 under Optional, and then tap or click Install.

See the frequently asked questions for Windows Update in Windows 8.1.

Method 2: Microsoft Download CenterThe following files are available for download from the Microsoft Download Center:

Operating system Update
All supported x86-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2 Download Download the package now.

Note The update for Windows RT 8.1 can be obtained only from Windows Update.

 For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry informationTo apply this update, you do not have to make any changes to the registry.

Restart requirementYou may have to restart the computer after you apply this update.

Update replacement informationThis update does not replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2

Windows RT 8.1

File name File version File size Date Time Platform SP requirement Service branch
Compstui.dll 6.3.9600.16384 279,040 22-Aug-2013 03:04 Not applicable None Not applicable
Dafprintprovider.dll 6.3.9600.17669 188,416 29-Jan-2015 00:41 Not applicable None Not applicable
Findnetprinters.dll 6.3.9600.16384 51,200 22-Aug-2013 02:40 Not applicable None Not applicable
Printui.exe 6.3.9600.16384 61,952 22-Aug-2013 03:09 Not applicable None Not applicable
Puiapi.dll 6.3.9600.17238 160,256 24-Jul-2014 07:38 Not applicable None Not applicable
Puiobj.dll 6.3.9600.18049 296,448 07-Sep-2015 15:41 Not applicable None Not applicable
Localspl.dll 6.3.9600.18049 690,688 07-Sep-2015 15:12 Not applicable SPL ARM_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Winprint.dll 6.3.9600.17335 31,744 05-Sep-2014 00:05 Not applicable SPL ARM_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Win32spl.dll 6.3.9600.18049 517,632 07-Sep-2015 15:11 Not applicable None Not applicable
Prnntfy.dll 6.3.9600.17238 189,440 24-Jul-2014 08:27 Not applicable None Not applicable
Windows.systemtoast.print.notification.lnk Not applicable 1,515 21-Aug-2013 23:33 Not applicable None Not applicable
Printconfig.dll 0.3.9600.18049 2,347,520 08-Sep-2015 19:00 Not applicable None Not applicable
Unishare-pipelineconfig.xml Not applicable 53 13-Aug-2015 13:34 Not applicable None Not applicable
Unishare.gpd Not applicable 3,360 13-Aug-2015 13:34 Not applicable None Not applicable

x86 Windows 8.1

File name File version File size Date Time Platform SP requirement Service branch
Pmcsnap.dll 6.3.9600.18049 730,624 07-Sep-2015 15:53 x86 None Not applicable
Ppcsnap.dll 6.3.9600.18049 238,592 07-Sep-2015 15:51 x86 None Not applicable
Print management.lnk Not applicable 1,118 21-Aug-2013 23:39 Not applicable None Not applicable
Printmanagement.msc Not applicable 146,389 18-Jun-2013 12:40 Not applicable None Not applicable
Compstui.dll 6.3.9600.17415 289,280 29-Oct-2014 01:52 x86 None Not applicable
Dafprintprovider.dll 6.3.9600.17415 203,776 29-Oct-2014 00:35 x86 None Not applicable
Findnetprinters.dll 6.3.9600.17415 55,808 29-Oct-2014 01:28 x86 None Not applicable
Printui.exe 6.3.9600.17415 61,952 29-Oct-2014 01:58 x86 None Not applicable
Puiapi.dll 6.3.9600.17415 167,424 29-Oct-2014 00:44 x86 None Not applicable
Puiobj.dll 6.3.9600.18049 367,104 07-Sep-2015 15:54 x86 None Not applicable
Localspl.dll 6.3.9600.18049 873,984 07-Sep-2015 15:22 x86 SPL X86_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Winprint.dll 6.3.9600.17415 34,304 29-Oct-2014 01:02 x86 SPL X86_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Win32spl.dll 6.3.9600.17669 602,624 29-Jan-2015 00:56 x86 None Not applicable
Prnntfy.dll 6.3.9600.17415 199,168 29-Oct-2014 01:15 x86 None Not applicable
Windows.systemtoast.print.notification.lnk Not applicable 1,515 21-Aug-2013 23:39 Not applicable None Not applicable
Printconfig.dll 0.3.9600.18049 2,473,472 08-Sep-2015 18:53 x86 None Not applicable
Unishare-pipelineconfig.xml Not applicable 53 13-Aug-2015 13:44 Not applicable None Not applicable
Unishare.gpd Not applicable 3,360 13-Aug-2015 13:44 Not applicable None Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File name File version File size Date Time Platform SP requirement Service branch
Pmcsnap.dll 6.3.9600.18049 825,856 07-Sep-2015 16:21 x64 None Not applicable
Ppcsnap.dll 6.3.9600.18049 260,096 07-Sep-2015 16:17 x64 None Not applicable
Print management.lnk Not applicable 1,118 22-Aug-2013 06:44 Not applicable None Not applicable
Printmanagement.msc Not applicable 146,389 18-Jun-2013 15:10 Not applicable None Not applicable
Compstui.dll 6.3.9600.17780 309,760 20-Mar-2015 03:49 x64 None Not applicable
Dafprintprovider.dll 6.3.9600.17415 269,312 29-Oct-2014 00:41 x64 None Not applicable
Findnetprinters.dll 6.3.9600.17415 66,048 29-Oct-2014 02:04 x64 None Not applicable
Printui.exe 6.3.9600.17415 62,976 29-Oct-2014 02:43 x64 None Not applicable
Puiapi.dll 6.3.9600.17415 192,512 29-Oct-2014 00:55 x64 None Not applicable
Puiobj.dll 6.3.9600.18049 477,184 07-Sep-2015 16:22 x64 None Not applicable
Localspl.dll 6.3.9600.18049 1,091,584 07-Sep-2015 15:30 x64 SPL AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Winprint.dll 6.3.9600.17415 45,568 29-Oct-2014 01:24 x64 SPL AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Win32spl.dll 6.3.9600.17669 864,256 29-Jan-2015 01:04 x64 None Not applicable
Prnntfy.dll 6.3.9600.17415 221,184 29-Oct-2014 01:45 x64 None Not applicable
Windows.systemtoast.print.notification.lnk Not applicable 1,515 22-Aug-2013 06:44 Not applicable None Not applicable
Printconfig.dll 0.3.9600.18049 2,988,544 08-Sep-2015 18:55 x64 None Not applicable
Unishare-pipelineconfig.xml Not applicable 53 13-Aug-2015 13:38 Not applicable None Not applicable
Unishare.gpd Not applicable 3,360 13-Aug-2015 13:38 Not applicable None Not applicable
Compstui.dll 6.3.9600.17415 289,280 29-Oct-2014 01:52 x86 None Not applicable
Dafprintprovider.dll 6.3.9600.17415 203,776 29-Oct-2014 00:35 x86 None Not applicable
Findnetprinters.dll 6.3.9600.17415 55,808 29-Oct-2014 01:28 x86 None Not applicable
Printui.exe 6.3.9600.17415 61,952 29-Oct-2014 01:58 x86 None Not applicable
Puiapi.dll 6.3.9600.17415 167,424 29-Oct-2014 00:44 x86 None Not applicable
Puiobj.dll 6.3.9600.18049 367,104 07-Sep-2015 15:54 x86 None Not applicable
Prnntfy.dll 6.3.9600.17415 199,168 29-Oct-2014 01:15 x86 None Not applicable
Printconfig.dll 0.3.9600.18049 2,473,472 08-Sep-2015 18:53 x86 None Not applicable
Unishare-pipelineconfig.xml Not applicable 53 13-Aug-2015 13:44 Not applicable None Not applicable
Unishare.gpd Not applicable 3,360 13-Aug-2015 13:44 Not applicable None Not applicable

      

Additional file information

Windows RT 8.1

File property Value
File name Arm_6de97951acd0e96c2ae2b907166ca26b_31bf3856ad364e35_6.3.9600.18050_none_b59ad507c8bf9ac9.manifest
File version Not applicable
File size 1,818
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name Arm_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_6b12b1d9116e818e.manifest
File version Not applicable
File size 23,372
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name Arm_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.18050_none_c4d9d034ae304f7d.manifest
File version Not applicable
File size 5,177
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name Arm_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_ce31acf28c6c3a94.manifest
File version Not applicable
File size 10,341
Date (UTC) 08-Sep-2015
Time (UTC) 19:09
Platform Not applicable
File name Arm_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_109fc4550da85bef.manifest
File version Not applicable
File size 6,613
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name Arm_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_e78dead7ef623c3e.manifest
File version Not applicable
File size 4,133
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name Update.mum
File version Not applicable
File size 1,810
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable

x86 Windows 8.1

File property Value
File name Update.mum
File version Not applicable
File size 2,019
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name X86_05dd7a83d150317404eb3d5ec9fd85b4_31bf3856ad364e35_6.3.9600.18050_none_f674f94018bcb0a5.manifest
File version Not applicable
File size 1,818
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name X86_0cc9c69a769e42d94ec6132d7a924613_31bf3856ad364e35_6.3.9600.18050_none_f10c5a9023204b52.manifest
File version Not applicable
File size 728
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name X86_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.18050_none_a02441cd9c36bd64.manifest
File version Not applicable
File size 24,600
Date (UTC) 08-Sep-2015
Time (UTC) 19:09
Platform Not applicable
File name X86_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_6b103f81117162c8.manifest
File version Not applicable
File size 23,372
Date (UTC) 09-Sep-2015
Time (UTC) 00:49
Platform Not applicable
File name X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.18050_none_c4d75ddcae3330b7.manifest
File version Not applicable
File size 5,180
Date (UTC) 09-Sep-2015
Time (UTC) 00:49
Platform Not applicable
File name X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_ce2f3a9a8c6f1bce.manifest
File version Not applicable
File size 10,344
Date (UTC) 09-Sep-2015
Time (UTC) 00:49
Platform Not applicable
File name X86_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_109d51fd0dab3d29.manifest
File version Not applicable
File size 6,613
Date (UTC) 09-Sep-2015
Time (UTC) 00:49
Platform Not applicable
File name X86_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_e78b787fef651d78.manifest
File version Not applicable
File size 4,139
Date (UTC) 09-Sep-2015
Time (UTC) 00:49
Platform Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property Value
File name Amd64_3f8ea082942dc0fd182a5a18caa0e721_31bf3856ad364e35_6.3.9600.18050_none_dd0fbcb35545cd75.manifest
File version Not applicable
File size 1,453
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name Amd64_6051452d342cfa4860a2f139ba235b6d_31bf3856ad364e35_6.3.9600.18050_none_22b33dfbc1b6c990.manifest
File version Not applicable
File size 1,089
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name Amd64_7f983922b01b44d96e4c717a8d7a3628_31bf3856ad364e35_6.3.9600.18050_none_405444987167c7e4.manifest
File version Not applicable
File size 733
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name Amd64_b6a78d78a7eca5d4e2e9134e4ace9308_31bf3856ad364e35_6.3.9600.18050_none_ccbf06481da60645.manifest
File version Not applicable
File size 732
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name Amd64_e0da072c2fdcd021d4f9f5d6ab25cf1c_31bf3856ad364e35_6.3.9600.18050_none_3b401c08662515a4.manifest
File version Not applicable
File size 733
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name Amd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.18050_none_fc42dd5154942e9a.manifest
File version Not applicable
File size 24,608
Date (UTC) 08-Sep-2015
Time (UTC) 19:20
Platform Not applicable
File name Amd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_c72edb04c9ced3fe.manifest
File version Not applicable
File size 23,376
Date (UTC) 09-Sep-2015
Time (UTC) 00:52
Platform Not applicable
File name Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.18050_none_20f5f9606690a1ed.manifest
File version Not applicable
File size 5,181
Date (UTC) 09-Sep-2015
Time (UTC) 00:52
Platform Not applicable
File name Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_2a4dd61e44cc8d04.manifest
File version Not applicable
File size 10,348
Date (UTC) 09-Sep-2015
Time (UTC) 00:52
Platform Not applicable
File name Amd64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_6cbbed80c608ae5f.manifest
File version Not applicable
File size 6,621
Date (UTC) 09-Sep-2015
Time (UTC) 00:52
Platform Not applicable
File name Amd64_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_43aa1403a7c28eae.manifest
File version Not applicable
File size 4,149
Date (UTC) 09-Sep-2015
Time (UTC) 00:52
Platform Not applicable
File name Update.mum
File version Not applicable
File size 3,565
Date (UTC) 09-Sep-2015
Time (UTC) 00:45
Platform Not applicable
File name Wow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_d1838556fe2f95f9.manifest
File version Not applicable
File size 22,630
Date (UTC) 09-Sep-2015
Time (UTC) 00:52
Platform Not applicable
File name Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_34a28070792d4eff.manifest
File version Not applicable
File size 9,132
Date (UTC) 08-Sep-2015
Time (UTC) 19:07
Platform Not applicable
File name Wow64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_771097d2fa69705a.manifest
File version Not applicable
File size 3,837
Date (UTC) 09-Sep-2015
Time (UTC) 00:52
Platform Not applicable
File name X86_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_e78b787fef651d78.manifest
File version Not applicable
File size 4,139
Date (UTC) 09-Sep-2015
Time (UTC) 00:52
Platform Not applicable