Cannot access DPAPI data after an administrator resets your password on a Windows Server 2012 R2-based domain controller

This article describes an issue that occurs after an administrator resets a user's password on a domain controller that is upgraded to Windows Server 2012 R2. An update is available to resolve this issue, and the update has prerequisites.
Symptoms
Assume that a domain controller is upgraded from an earlier version of Windows Server to Windows Server 2012 R2. After an administrator resets a user's password in the domain, the user cannot access Windows Data Protection API (DPAPI) protected data. For example, the user cannot access the certificate private key.

Note This issue may occur when users change their password by themselves.
Cause
This issue occurs because of an incompatibility in the authentication mechanism that is used by domain controllers. If DPAPI keys are backed up on domain controllers that are running on pre-Windows Server 2012-based servers, and the same keys are retrieved from domain controllers after an upgrade to Windows Server 2012 R2, key retrieval fails after an administrator changes a user's password. 
Resolution
Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.

To resolve this issue, apply the update that is described in this article on the Windows Server 2012 R2-based domain controller. Even though this issue has only been observed in Windows Server 2012 R2, the update also applies to Windows 8.1 and Windows RT 8.1.

How to obtain the update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1DownloadDownload the package now.
All supported x64-based versions of Windows 8.1 DownloadDownload the package now.
All supported x64-based versions of Windows Server 2012 R2DownloadDownload the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Update detail information

Prerequisites

To install this update, you must have the following update installed:

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this update. 

Replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files. 

Windows 8.1 and Windows Server 2012 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.16xxxWindows 8.1, Windows RT 8.1, and Windows Server 2012 R2RTMGDR
    6.3.960 0.17 xxxWindows 8.1, Windows RT 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Dpapisrv.dll6.3.9600.17707147,96817-Feb-201523:19x86
Cng.sys6.3.9600.17633478,77615-Jan-201522:37x86
Ksecpkg.sys6.3.9600.17631148,28815-Jan-201522:37x86
Lsasrv.dll6.3.9600.174151,117,69629-Oct-201401:03x86
Adtschema.dll6.3.9600.17415736,76829-Oct-201402:06x86
Msaudite.dll6.3.9600.17415154,11229-Oct-201402:06x86
Msobjs.dll6.3.9600.1638461,95222-Aug-201304:17x86
For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Certcli.dll6.3.9600.17704445,44013-Feb-201502:22x64
Dpapisrv.dll6.3.9600.17707186,36817-Feb-201523:19x64
Cng.sys6.3.9600.17633563,50415-Jan-201522:43x64
Ksecpkg.sys6.3.9600.17631177,98415-Jan-201522:43x64
Lsasrv.dll6.3.9600.174151,441,79229-Oct-201401:31x64
Adtschema.dll6.3.9600.17415736,76829-Oct-201402:50x64
Msaudite.dll6.3.9600.17415154,11229-Oct-201402:51x64
Msobjs.dll6.3.9600.1638461,95222-Aug-201311:46x64
Ocspisapi.dll6.3.9600.17415293,37629-Oct-201401:43x64
Ocspisapictrs.hNot applicable1,42118-Jun-201315:06Not applicable
Ocspisapictrs.iniNot applicable2,63618-Jun-201315:06Not applicable
Ocspsvcctrs.iniNot applicable2,96022-Aug-201319:26Not applicable
Ocspsvcctrs.iniNot applicable3,13422-Aug-201319:44Not applicable
Ocspsvcctrs.iniNot applicable2,91822-Aug-201312:30Not applicable
Ocspsvcctrs.iniNot applicable3,21022-Aug-201319:43Not applicable
Ocspsvcctrs.iniNot applicable3,09822-Aug-201319:30Not applicable
Ocspsvcctrs.iniNot applicable3,02822-Aug-201319:46Not applicable
Ocspsvcctrs.iniNot applicable3,14022-Aug-201319:31Not applicable
Ocspsvcctrs.iniNot applicable2,64222-Aug-201319:30Not applicable
Ocspsvcctrs.iniNot applicable2,57622-Aug-201319:31Not applicable
Ocspsvcctrs.iniNot applicable3,02622-Aug-201319:23Not applicable
Ocspsvcctrs.iniNot applicable3,02822-Aug-201319:23Not applicable
Ocspsvcctrs.iniNot applicable3,18822-Aug-201319:23Not applicable
Ocspsvcctrs.iniNot applicable3,12622-Aug-201319:33Not applicable
Ocspsvcctrs.iniNot applicable3,06422-Aug-201319:36Not applicable
Ocspsvcctrs.iniNot applicable3,09222-Aug-201319:36Not applicable
Ocspsvcctrs.iniNot applicable2,82822-Aug-201319:32Not applicable
Ocspsvcctrs.iniNot applicable2,46422-Aug-201319:20Not applicable
Ocspsvcctrs.iniNot applicable2,48022-Aug-201319:20Not applicable
Ocspsvcctrs.iniNot applicable2,46022-Aug-201319:21Not applicable
Ocspsvc.exe6.3.9600.17415219,13629-Oct-201402:19x64
Ocspsvcctrs.hNot applicable1,56918-Jun-201315:06Not applicable
Ocspsvcctrs.iniNot applicable2,91818-Jun-201315:06Not applicable
Certcli.dll6.3.9600.17704324,09613-Feb-201501:46x86
Adtschema.dll6.3.9600.17415736,76829-Oct-201402:06x86
Msaudite.dll6.3.9600.17415154,11229-Oct-201402:06x86
Msobjs.dll6.3.9600.1638461,95222-Aug-201304:17x86
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Dpapisrv.dll6.3.9600.17707130,56017-Feb-201523:16Not applicable
Cng.sys6.3.9600.17633414,74415-Jan-201522:48Not applicable
Ksecpkg.sys6.3.9600.17631150,86415-Jan-201522:48Not applicable
Lsasrv.dll6.3.9600.17396995,32808-Oct-201405:30Not applicable
Adtschema.dll6.3.9600.17396736,76808-Oct-201406:14Not applicable
Msaudite.dll6.3.9600.17396154,11208-Oct-201406:14Not applicable
Msobjs.dll6.3.9600.1638461,95222-Aug-201303:17Not applicable

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
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File size709
Date (UTC)18-Feb-2015
Time (UTC)08:01
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File versionNot applicable
File size709
Date (UTC)18-Feb-2015
Time (UTC)08:01
File nameX86_1026f068009398e364c7cb2d1c26aec9_31bf3856ad364e35_6.3.9600.17707_none_767e2af2145f3faa.manifest
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Date (UTC)18-Feb-2015
Time (UTC)08:01
File nameX86_12e5bab5745d1beb72970c05965dd1c8_31bf3856ad364e35_6.3.9600.17707_none_5164ab24c6cc8903.manifest
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Date (UTC)18-Feb-2015
Time (UTC)08:01
File nameX86_2a5bec5b8754decfed4d257ec0f1f51f_31bf3856ad364e35_6.3.9600.17707_none_d242c43f99f8256e.manifest
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Date (UTC)18-Feb-2015
Time (UTC)08:01
File nameX86_2bd9df31b0ad1bdaaede6208d9e03d5e_31bf3856ad364e35_6.3.9600.17707_none_a0443390defe12c3.manifest
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Date (UTC)18-Feb-2015
Time (UTC)08:01
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Date (UTC)18-Feb-2015
Time (UTC)08:01
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Time (UTC)08:01
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Time (UTC)08:01
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File size1,035
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Time (UTC)08:01
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Date (UTC)18-Feb-2015
Time (UTC)08:01
File nameX86_8578ff234cd228e1115a62850da3b7fd_31bf3856ad364e35_6.3.9600.17707_none_80a6021c9d41f39d.manifest
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Time (UTC)08:01
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File versionNot applicable
File size701
Date (UTC)18-Feb-2015
Time (UTC)08:01
File nameX86_ab56aa134f33adeb4b2c5607b660a710_31bf3856ad364e35_6.3.9600.17707_none_dd34a3aa24712ca1.manifest
File versionNot applicable
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Date (UTC)18-Feb-2015
Time (UTC)08:01
File nameX86_ac7f7d2f945099e767bac11c20d1b2c2_31bf3856ad364e35_6.3.9600.17707_none_29f129d67aa54463.manifest
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File size709
Date (UTC)18-Feb-2015
Time (UTC)08:01
File nameX86_b76632ba93133e0ed3dec785a29849bb_31bf3856ad364e35_6.3.9600.17707_none_a04b10af0de76945.manifest
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File nameX86_c9facc4cc10a3e7396866325467bc0c3_31bf3856ad364e35_6.3.9600.17707_none_1fe22f8ce88e420d.manifest
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File size709
Date (UTC)18-Feb-2015
Time (UTC)08:01
File nameX86_microsoft-windows-dpapisrv-dll_31bf3856ad364e35_6.3.9600.17707_none_a8ad7f2fd7388944.manifest
File versionNot applicable
File size2,918
Date (UTC)18-Feb-2015
Time (UTC)00:27
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File versionNot applicable
File size94,813
Date (UTC)18-Feb-2015
Time (UTC)08:06
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File size552,245
Date (UTC)18-Feb-2015
Time (UTC)08:06
Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File propertyValue
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File size713
Date (UTC)18-Feb-2015
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Date (UTC)18-Feb-2015
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Workaround
To work around this issue, revert to the user's old password.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3038562 - Last Review: 07/13/2015 04:27:00 - Revision: 5.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows Server 2012 R2 Standard, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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