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I/O failure during MPIO path failover in Windows Server 2008 R2 SP1

Symptoms
Consider the following scenario:
  • You configure a computer that is running Windows Server 2008 R2 Service Pack 1 (SP1) to use Microsoft Multipath I/O (MPIO).
  • You connect a storage device that is configured to use Asymmetric Logical Unit Access (ALUA) to the computer that has multiple active paths.
  • Multiple active paths fail.
In this scenario, the I/O operation fails, and the storage device is no longer accessible.
Resolution
To resolve this issue, we have released a hotfix. Even though this issue has only been observed in Windows Server 2008 R2, the hotfix also applies to Windows 7.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760 1.23xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Mpio.inf_locNot applicable1,29019-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,27019-Jun-201517:43Not applicable
Mpio.inf_locNot applicable1,26619-Jun-201517:43Not applicable
Mpio.inf_locNot applicable1,25619-Jun-201517:45Not applicable
Mpio.inf_locNot applicable1,31619-Jun-201517:45Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:24Not applicable
Mpio.inf_locNot applicable1,29619-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,29819-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,28219-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,27819-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:44Not applicable
Mpio.inf_locNot applicable1,24219-Jun-201517:40Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:43Not applicable
Mpio.inf_locNot applicable1,28019-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,30019-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,30619-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,29219-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,26019-Jun-201517:47Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:43Not applicable
Mpio.inf_locNot applicable1,27219-Jun-201517:48Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:39Not applicable
Mpio.inf_locNot applicable1,23819-Jun-201517:42Not applicable
Mpio.sys6.1.7601.23103138,68819-Jun-201517:35x86
Msdsm.sys6.1.7601.23103118,20819-Jun-201517:35x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Mpio.inf_locNot applicable1,29019-Jun-201518:53Not applicable
Mpio.inf_locNot applicable1,27019-Jun-201518:40Not applicable
Mpio.inf_locNot applicable1,26619-Jun-201518:47Not applicable
Mpio.inf_locNot applicable1,25619-Jun-201518:48Not applicable
Mpio.inf_locNot applicable1,31619-Jun-201518:49Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201517:57Not applicable
Mpio.inf_locNot applicable1,29619-Jun-201518:44Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:39Not applicable
Mpio.inf_locNot applicable1,29819-Jun-201518:49Not applicable
Mpio.inf_locNot applicable1,28219-Jun-201518:47Not applicable
Mpio.inf_locNot applicable1,27819-Jun-201518:40Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:40Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:45Not applicable
Mpio.inf_locNot applicable1,24219-Jun-201518:45Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:44Not applicable
Mpio.inf_locNot applicable1,28019-Jun-201518:44Not applicable
Mpio.inf_locNot applicable1,30019-Jun-201518:43Not applicable
Mpio.inf_locNot applicable1,30619-Jun-201518:43Not applicable
Mpio.inf_locNot applicable1,29219-Jun-201518:44Not applicable
Mpio.inf_locNot applicable1,26019-Jun-201518:47Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:40Not applicable
Mpio.inf_locNot applicable1,27219-Jun-201518:47Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:52Not applicable
Mpio.inf_locNot applicable1,23819-Jun-201518:52Not applicable
Mpio.sys6.1.7601.23103165,31219-Jun-201518:08x64
Msdsm.sys6.1.7601.23103143,29619-Jun-201518:08x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Mpio.inf_locNot applicable1,25619-Jun-201518:44Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201516:52Not applicable
Mpio.inf_locNot applicable1,29819-Jun-201518:39Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:41Not applicable
Mpio.inf_locNot applicable1,24219-Jun-201518:42Not applicable
Mpio.inf_locNot applicable1,25819-Jun-201518:40Not applicable
Mpio.inf_locNot applicable1,23819-Jun-201518:42Not applicable
Mpio.sys6.1.7601.23103377,79219-Jun-201516:58IA-64
Msdsm.sys6.1.7601.23103354,24019-Jun-201516:58IA-64

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File propertyValue
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File size646
Date (UTC)19-Jun-2015
Time (UTC)23:57
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File nameX86_394b13245f06b0adab483e260b9e5e18_31bf3856ad364e35_6.1.7601.23103_none_ecbf75809aabad83.manifest
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File nameX86_4080584a5fc735f339904a67871d436a_31bf3856ad364e35_6.1.7601.23103_none_9959d634aa22721e.manifest
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Date (UTC)19-Jun-2015
Time (UTC)23:57
PlatformNot applicable
File nameX86_40a23c8cb7c9a51c72d3be00f18742b9_31bf3856ad364e35_6.1.7601.23103_none_aa3dfb5267cdd864.manifest
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Date (UTC)19-Jun-2015
Time (UTC)23:57
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File nameX86_41116b703835af4f989fa64065934ec1_31bf3856ad364e35_6.1.7601.23103_none_f93f680d06145e0a.manifest
File versionNot applicable
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Date (UTC)19-Jun-2015
Time (UTC)23:57
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File nameX86_52eb318bc636b10a48fd7350cbbb267e_31bf3856ad364e35_6.1.7601.23103_none_20dc16635ab7d80f.manifest
File versionNot applicable
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Time (UTC)23:57
PlatformNot applicable
File nameX86_54d502cc9fce3d67f08e6bc16686ef35_31bf3856ad364e35_6.1.7601.23103_none_7ad43c340b52a9e4.manifest
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File nameX86_77ca102e9a6028532581c024424e63f3_31bf3856ad364e35_6.1.7601.23103_none_75d29460d5e6f46b.manifest
File versionNot applicable
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File nameX86_8033fca22fe74c0efb1cef7f4366fbda_31bf3856ad364e35_6.1.7601.23103_none_454456931d7ff9e7.manifest
File versionNot applicable
File size646
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Time (UTC)23:57
PlatformNot applicable
File nameX86_8208db6378b0717dc70a71b2b3720ea7_31bf3856ad364e35_6.1.7601.23103_none_aff0acc2f1225c44.manifest
File versionNot applicable
File size646
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Time (UTC)23:57
PlatformNot applicable
File nameX86_84eefec1af9aa566ae4c62a05ce6677e_31bf3856ad364e35_6.1.7601.23103_none_4f4ac7d682bd6be7.manifest
File versionNot applicable
File size646
Date (UTC)19-Jun-2015
Time (UTC)23:57
PlatformNot applicable
File nameX86_8a8f4af675bfa64a89da45c3e4a4261f_31bf3856ad364e35_6.1.7601.23103_none_23f51566a8cce2a7.manifest
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File nameX86_a222cef1c9eb62e7aa2ac2540212e282_31bf3856ad364e35_6.1.7601.23103_none_b8917e3489c4f6e1.manifest
File versionNot applicable
File size646
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File nameX86_a6bc450ced74b28c76659466d38169f4_31bf3856ad364e35_6.1.7601.23103_none_c499e7fff7625412.manifest
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File nameX86_b01cfd3efe78af9086cf97c25bcd1dc1_31bf3856ad364e35_6.1.7601.23103_none_40c8cb423e4cad72.manifest
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File nameX86_bad1115bbba11891da8ebf59b154cc5b_31bf3856ad364e35_6.1.7601.23103_none_54e5e18c5d4d3d1c.manifest
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File nameX86_cc27c7c6ffb5d367544c10fbca15f36d_31bf3856ad364e35_6.1.7601.23103_none_7b588e32f56a42a4.manifest
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File size646
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File nameX86_dc2c82733780cf194b2bcee8d246b46e_31bf3856ad364e35_6.1.7601.23103_none_48f4181c37cbdae4.manifest
File versionNot applicable
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File nameX86_dcf9f6962d41f2d32f09da9da527ccf3_31bf3856ad364e35_6.1.7601.23103_none_6b8569dd796c93bd.manifest
File versionNot applicable
File size646
Date (UTC)19-Jun-2015
Time (UTC)23:57
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File nameX86_e39c1925ff0408c30289a3cdbbbf7825_31bf3856ad364e35_6.1.7601.23103_none_38443b53ab087576.manifest
File versionNot applicable
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Time (UTC)23:57
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File nameX86_f4843472da04d5845975c273d3b5a998_31bf3856ad364e35_6.1.7601.23103_none_36bc94c778130ac3.manifest
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File nameX86_f87c0be0b0e0d3df2a5ea687ec9a8bef_31bf3856ad364e35_6.1.7601.23103_none_251e1754a7f3de38.manifest
File versionNot applicable
File size646
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File nameX86_fd19fdf5707a44c9ea9ed6e9b06ef891_31bf3856ad364e35_6.1.7601.23103_none_0af694a349c2aefc.manifest
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File size646
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PlatformNot applicable
File nameX86_mpio.inf_31bf3856ad364e35_6.1.7601.23103_none_1fcd7be606ad047a.manifest
File versionNot applicable
File size2,069
Date (UTC)19-Jun-2015
Time (UTC)18:00
PlatformNot applicable
File nameX86_msdsm.inf_31bf3856ad364e35_6.1.7601.23103_none_cce1e1ff52e45689.manifest
File versionNot applicable
File size2,075
Date (UTC)19-Jun-2015
Time (UTC)17:59
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Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_1fbf84c84eca453f176cb624f0328777_31bf3856ad364e35_6.1.7601.23103_none_22ab88e4db909b7b.manifest
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File nameAmd64_228e362bc4b4f66cae62cd032c4f3e5d_31bf3856ad364e35_6.1.7601.23103_none_03268cf38a741bdf.manifest
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File nameAmd64_2bb425782588b7a83f1c3c9beb95dc70_31bf3856ad364e35_6.1.7601.23103_none_855956f1344d68c3.manifest
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File size650
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Time (UTC)23:57
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File nameAmd64_2c36d851f998913391aeb59985cc4cab_31bf3856ad364e35_6.1.7601.23103_none_093da586e0456db9.manifest
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File nameAmd64_30db715f36fa68235c79c41ab112cb33_31bf3856ad364e35_6.1.7601.23103_none_e50d7904abde4fca.manifest
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File size650
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Date (UTC)19-Jun-2015
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Date (UTC)19-Jun-2015
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Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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Time (UTC)23:57
PlatformNot applicable
File nameIa64_e694a40ff012c2c509e794a43fc29841_31bf3856ad364e35_6.1.7601.23103_none_a01a2a3170eaa3e3.manifest
File versionNot applicable
File size648
Date (UTC)19-Jun-2015
Time (UTC)23:57
PlatformNot applicable
File nameIa64_mpio.inf_31bf3856ad364e35_6.1.7601.23103_none_1fcf1fdc06ab0d76.manifest
File versionNot applicable
File size2,071
Date (UTC)19-Jun-2015
Time (UTC)17:48
PlatformNot applicable
File nameIa64_msdsm.inf_31bf3856ad364e35_6.1.7601.23103_none_cce385f552e25f85.manifest
File versionNot applicable
File size2,077
Date (UTC)19-Jun-2015
Time (UTC)17:50
PlatformNot applicable
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3070714 - Last Review: 07/27/2015 05:44:00 - Revision: 2.0

Windows Server 2008 R2 Service Pack 1, Windows 7 Service Pack 1

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