The Intune Connector role cannot access the Intune service when the Intune Connector requires a proxy in System Center Configuration Manager
- The Intune Connector is installed on a Central Administration site (CAS) or on a server that is remote from the top-level site (that is, from the CAS or from a stand-alone primary site).
- The Intune Connector requires a proxy to access the Intune service.
Errors that resemble the following are logged in the dmpDownloader.log file.
Note These entries are truncated for readability.
Additionally, errors are logged in the Cloudusersync.log file that resemble the following:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Service Pack 2 for System Center 2012 Configuration Manager or Service Pack 1 for System Center 2012 R2 Configuration Manager installed.
Restart informationYou do not have to restart the computer after you apply this hotfix.
Note We recommend that you close the Configuration Manager Administration Console before you install this hotfix package.
Hotfix replacement informationThis hotfix does not replace any previously released hotfix.
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Article ID: 3070774 - Last Review: 06/17/2015 15:00:00 - Revision: 1.0
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