Microsoft applications might crash in Windows

This article describes an issue that occurs when you use some Microsoft applications in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. You can resolve this issue by using the update in this article. Before you install this update, check out the Prerequisites section.
Symptoms
A null pointer reference in the Windows.ui.xaml.dll file causes some applications such as Cortana, Microsoft Reader, and Microsoft Office OneNote to crash.

How to obtain this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1DownloadDownload the package now.
All supported x64-based versions of Windows 8.1 DownloadDownload the package now.
All supported x64-based versions of Windows Server 2012 R2DownloadDownload the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Microsoft-windows-directui.ptxmlNot applicable59221-Aug-201323:40Not applicable
Windows.ui.xaml.dll6.3.9600.1790415,159,29612-Jun-201516:36x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Microsoft-windows-directui.ptxmlNot applicable59222-Aug-201306:45Not applicable
Windows.ui.xaml.dll6.3.9600.1790418,823,68012-Jun-201517:03x64
Windows.ui.xaml.dll6.3.9600.1790415,159,29612-Jun-201516:36x86
Wow64_microsoft-windows-directui.ptxmlNot applicable59221-Aug-201323:40Not applicable
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Microsoft-windows-directui.ptxmlNot applicable59221-Aug-201323:34Not applicable
Windows.ui.xaml.dll6.3.9600.1790412,809,21612-Jun-201515:35Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_26edd00ff9133c46dc65d4b7160d472b_31bf3856ad364e35_6.3.9600.17904_none_defe72af27754fa9.manifest
File versionNot applicable
File size696
Date (UTC)22-Jun-2015
Time (UTC)18:46
PlatformNot applicable
File nameX86_microsoft-windows-directui_31bf3856ad364e35_6.3.9600.17904_none_4bec2c3009eebdb4.manifest
File versionNot applicable
File size604,436
Date (UTC)12-Jun-2015
Time (UTC)18:11
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_a20e409079b9698774c9a804d5756f1f_31bf3856ad364e35_6.3.9600.17904_none_c4cc37f6c5a1ef96.manifest
File versionNot applicable
File size700
Date (UTC)22-Jun-2015
Time (UTC)18:46
PlatformNot applicable
File nameAmd64_c64930874ade03d668a916fc7ccaac93_31bf3856ad364e35_6.3.9600.17904_none_b9fd4a12c64c2fe7.manifest
File versionNot applicable
File size700
Date (UTC)22-Jun-2015
Time (UTC)18:46
PlatformNot applicable
File nameAmd64_microsoft-windows-directui_31bf3856ad364e35_6.3.9600.17904_none_a80ac7b3c24c2eea.manifest
File versionNot applicable
File size604,440
Date (UTC)12-Jun-2015
Time (UTC)18:58
PlatformNot applicable
File nameWow64_microsoft-windows-directui_31bf3856ad364e35_6.3.9600.17904_none_b25f7205f6acf0e5.manifest
File versionNot applicable
File size604,452
Date (UTC)12-Jun-2015
Time (UTC)18:10
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_10d0e509665e3035f46d48321a80826d_31bf3856ad364e35_6.3.9600.17904_none_158355cb8619b7ee.manifest
File versionNot applicable
File size696
Date (UTC)22-Jun-2015
Time (UTC)18:46
PlatformNot applicable
File nameArm_microsoft-windows-directui_31bf3856ad364e35_6.3.9600.17904_none_4bee9e8809ebdc7a.manifest
File versionNot applicable
File size604,436
Date (UTC)12-Jun-2015
Time (UTC)17:21
PlatformNot applicable
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3071663 - Last Review: 08/11/2015 18:06:00 - Revision: 2.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

  • kbsurveynew kbfix atdownload kbexpertiseinter KB3071663
Feedback