Event ID 31128 when RGS can't synchronize an Agent Group member's SIP address in Skype for Business Server 2015
Log Name: Lync Server
Source: LS Response Group Service
Event ID: 31128
Task Category: (2001)
Data synchronization from Active Directory failed.
The following exception was thrown during the synchronization process:
Exception: System.Data.SqlClient.SqlException - Cannot insert duplicate key row in object 'dbo.Agents' with unique index 'IXAgentsUserSid'. The duplicate key value is (0x0105000000000005150000009e7c5c00db5d97c850f8f9d046220000).
The statement has been terminated.
Inner Exception: ~
The next synchronization attempt will be in 480 minutes.
Cause: Unhandled exception.
Verify the connectivity with the domain controller or if the Active Directory schema was properly applied and all user attributes are present.
- Newly added users can't receive the 'You were added as an agent' notification.
- Calls that are made to the RGS workflow aren't routed to the newly added RGS agent.
Article ID: 3092728 - Last Review: 11/17/2015 22:42:00 - Revision: 1.0
- kbfix kbqfe kbsurveynew kbexpertiseinter KB3092728