You are prompted to specify Internet Explorer when you click a link in Outlook 2010 or Outlook 2007

Symptoms
In Microsoft Outlook 2010 or Office Outlook 2007, when you click a hyperlink to a webpage, you're prompted to specify the application to open the page, as in the following screen shot.Image displaying the

You are prompted like this even though you specified Internet Explorer as your default browser.
Cause
This problem occurs if your computer has the following configuration:

  • Windows 10
  • Internet Explorer 11 set as the default browser
  • Either Outlook 2010 or Outlook 2007
This problem occurs because data is missing from the registry.
Resolution
To have us fix this problem for you, go to the "Here's an easy fix" section. If you prefer to fix this problem manually, go to the "Let me fix it myself" section.

Here's an easy fix

To have this problem fixed automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.

Let me fix it myself

Easy fix 20155

To manually fix this problem, follow these steps to add the following registry keys and data:

  1. Exit Outlook.
  2. Start Registry Editor. To do this, press the Windows key+R to open the Run window, type regedit in the Open box, and then press OK.
  3. In Registry Editor, locate and then click the following subkey:

    HKEY_CLASSES_ROOT\htmlfile\shell\opennew\command
  4. If the opennew and command registry keys don't exist, follow these steps to add them:

    • Click the following registry subkey:

      HKEY_CLASSES_ROOT\htmlfile\shell
    • On the Edit menu, point to New, and then click Key.
    • Type opennew, and then press Enter.
    • Click the opennew registry key.
    • On the Edit menu, point to New, and then click Key.
    • Type command, and then press Enter.
  5. Under opennew, locate and then double-click the following value:

    (Default)
  6. In the Value data box, enter the following text, depending on how you want Internet Explorer to behave when you click a link in Outlook:

    • To have the hyperlinked page open on a new tab:

      cmd /c start %1
    • To have the hyperlinked page open in a new window:

      "C:\Program Files\Internet Explorer\IEXPLORE.EXE" %1
      Note The path of Iexplore.exe may differ on your computer. Locate Iexplore.exe on your computer, and then adjust the path as necessary.
  7. Click OK.
  8. Exit Registry Editor.
Status
Microsoft is researching this problem and will post more information in this article when the information becomes available.
Properties

Article ID: 3094186 - Last Review: 12/21/2015 06:41:00 - Revision: 5.0

Microsoft Outlook 2010, Microsoft Office Outlook 2007

  • KB3094186
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