OneDrive for Business stops syncing libraries after you install Office 2016

PROBLEM
This article contains information that applies when you use the OneDrive for Business sync client (groove.exe).

Note To determine which OneDrive sync client you're using, see the following Microsoft website:
Consider the following scenario.
  • You upgrade to Office 2016 on your computer. 
  • When you use OneDrive for Business, your libraries stop syncing, and the icon overlays don't appear on synchronized files and folders.
SOLUTION
To resolve this issue, follow these steps:
  1. Manually start the OneDrive for Business desktop app through the Start menu.
  2. Restart the computer.

    Note After you restart your computer, you shouldn't have to manually start OneDrive for Business again. The OneDrive for Business desktop app should start on its own and then sync your libraries.
MORE INFORMATION
This is a known issue. This issue occurs because OneDrive for Business doesn't restart after you install Office 2016.

Still need help? Go to the Office 365 Community website.
Properties

Article ID: 3098297 - Last Review: 03/08/2016 22:52:00 - Revision: 5.0

Microsoft SharePoint Online

  • o365 o365e o365p o365a o365m o365022013 kbbug KB3098297
Feedback