This article describes an issue that occurs when you try to log on to Windows Server 2012 R2 by using Remote Desktop Services (RDS). You can fix this issue by using the update in this article. Before you install this update, check out the Prerequisites section.
When there are many services in start-pending state or one or more services are slow to start, the logon to the system is blocked until all services are started, and the "Please wait" message is displayed on the screen. Additionally, you may see Event ID 9009 that looks something like this in the Application log:
Log Name: Application Source: Desktop Window Manager Date: Date Event ID: 9009 Task Category: None Level: Information Keywords: Classic User: N/A Computer: Computer Description: The Desktop Window Manager has exited with code (0xd00002fe)
How to get this update
To fix this issue, we have released an update through Windows Update and Microsoft Download Center. Even though this issue is observed only in Windows Server 2012 R2, the update also applies to Windows 8.1 and Windows RT 8.1.
Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.
Note The update for Windows RT 8.1 can be downloaded only from Windows Update.
For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base:
119591 How to get Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
To apply this update, you don't have to make any changes to the registry.
You may have to restart the computer after you apply this update.
Update replacement information
This update doesn't replace a previously released update.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This issue occurs because the Winlogon service tries to start the Group Policy Client service during logon. If other services are starting and the start takes a long time, the start of the Group Policy Client service has to queue until those services finish the startup. That delays the user logon.
See the terminology that Microsoft uses to describe software updates.
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
6.3.960 0.17 xxx
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1