"0x00000024" Stop error in FsRtlNotifyFilterReportChange and copy file may fail in Windows

This article describes some issues that occur in Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2 Service Pack 1 (SP1), or Windows 7 SP1. You can fix these issues by using the update in this article. Before you install this update, see the Prerequisites section and the Restart requirement section.
Symptoms
Issue 1

Computer crashes and you receive a "0x00000024" Stop error in Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2 SP1, or Windows 7 SP1. 

Issue 2

When you call the CopyFileEx function together with the COPY_FILE_NO_BUFFERING option to copy files from a read-only volume in Windows Server 2012, the copy may fail silently and the resulted file is corrupted. 
How to get this update
You can get this update by using one of the following methods. We have released an update through Windows Update and Microsoft Download Center. Even though these issues are observed only in Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2 SP1, or Windows 7 SP1. The update also applies to Windows 8.1 and Windows RT 8.1. 

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1DownloadDownload the package now.
All supported x64-based versions of Windows 8.1 DownloadDownload the package now.
All supported x64-based versions of Windows Server 2012 R2DownloadDownload the package now.
All supported x64-based versions of Windows Server 2012DownloadDownload the package now.
All supported x86-based versions of Windows 7DownloadDownload the package now.
All supported x64-based versions of Windows 7DownloadDownload the package now.
All supported x64-based versions of Windows Server 2008 R2DownloadDownload the package now.
All supported IA-64-based versions of Windows Server 2008 R2DownloadDownload the package now.
Note The update for Windows RT 8.1 can be downloaded only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2. Or, install Service Pack 1 for Windows 7 or Windows Server 2008 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.18 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.3.9600.181831,496,41630-Dec-201522:08Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.3.9600.181832,017,62430-Dec-201521:53x64
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.3.9600.181831,682,77630-Dec-201521:59x86

Windows 7 and Windows Server 2008 R2

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.1.760 1.19 xxxWindows 7 or Windows Server 2008 R2 SP1GDR
    6.1.760 1.23 xxxWindows 7 or Windows Server 2008 R2 SP1 LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x86 Windows 7
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7601.191161,212,35211-Jan-201618:54x86
Ntfs.sys6.1.7601.233181,214,40008-Jan-201618:58x86
ia64 Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7601.191163,555,26411-Jan-201618:12IA-64
Ntfs.sys6.1.7601.233183,561,92008-Jan-201618:14IA-64
x64 Windows 7 and Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7601.191161,684,41611-Jan-201619:11x64
Ntfs.sys6.1.7601.233181,683,90408-Jan-201619:20x64

Windows Server 2012

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.17xxxWindows Server 2012RTMGDR
    6.2.920 0.21xxxWindows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.2.9200.176231,942,36010-Jan-201616:23x64
Ntfs.sys6.2.9200.217431,939,28810-Jan-201603:02x64

Additional file information

Windows RT 8.1
File propertyValue
File nameArm_096bfb6b4bc6964a8039378ad37e028a_31bf3856ad364e35_6.3.9600.18185_none_d67adc9ea8b3f06b.manifest
File versionNot applicable
File size692
Date (UTC)30-Dec-2015
Time (UTC)22:26
PlatformNot applicable
File nameArm_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.18185_none_3b142f8a38819fe2.manifest
File versionNot applicable
File size16,008
Date (UTC)30-Dec-2015
Time (UTC)22:27
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,601
Date (UTC)30-Dec-2015
Time (UTC)22:26
PlatformNot applicable
x86 Windows 7
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,138
Date (UTC)11-Jan-2016
Time (UTC)23:08
PlatformNot applicable
File nameX86_30e27472b94db126eee6a262d37e7acb_31bf3856ad364e35_6.1.7601.23318_none_49c03d1b51bbdd1b.manifest
File versionNot applicable
File size692
Date (UTC)11-Jan-2016
Time (UTC)23:08
PlatformNot applicable
File nameX86_38423f9fb4265e47c3c518db9e9440ed_31bf3856ad364e35_6.1.7601.19116_none_2640e03d9382711b.manifest
File versionNot applicable
File size692
Date (UTC)11-Jan-2016
Time (UTC)23:08
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.19116_none_a87a5f147b2c23f2.manifest
File versionNot applicable
File size14,508
Date (UTC)11-Jan-2016
Time (UTC)19:19
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.23318_none_a905fe599447f391.manifest
File versionNot applicable
File size14,508
Date (UTC)08-Jan-2016
Time (UTC)19:21
PlatformNot applicable
ia64 Windows Server 2008 R2
File propertyValue
File nameIa64_3aef47864c1bc56e8008dea5be3e4240_31bf3856ad364e35_6.1.7601.19116_none_6a36403223c1e643.manifest
File versionNot applicable
File size694
Date (UTC)11-Jan-2016
Time (UTC)23:08
PlatformNot applicable
File nameIa64_f55f90d03c748ca0ec54dedef468c97c_31bf3856ad364e35_6.1.7601.23318_none_117218c65ee68554.manifest
File versionNot applicable
File size694
Date (UTC)11-Jan-2016
Time (UTC)23:08
PlatformNot applicable
File nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.19116_none_a87c030a7b2a2cee.manifest
File versionNot applicable
File size14,511
Date (UTC)11-Jan-2016
Time (UTC)19:07
PlatformNot applicable
File nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.23318_none_a907a24f9445fc8d.manifest
File versionNot applicable
File size14,511
Date (UTC)08-Jan-2016
Time (UTC)19:11
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,447
Date (UTC)11-Jan-2016
Time (UTC)23:08
PlatformNot applicable
x64 Windows 7 and Windows Server 2008 R2
File propertyValue
File nameAmd64_80ccaee10a830a7a96f74f13896b2dce_31bf3856ad364e35_6.1.7601.19116_none_7d39ee44f907356c.manifest
File versionNot applicable
File size696
Date (UTC)11-Jan-2016
Time (UTC)23:08
PlatformNot applicable
File nameAmd64_b71d19bad204cc8b485b370a2f785610_31bf3856ad364e35_6.1.7601.23318_none_721e2586872bf285.manifest
File versionNot applicable
File size696
Date (UTC)11-Jan-2016
Time (UTC)23:08
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.19116_none_0498fa9833899528.manifest
File versionNot applicable
File size14,514
Date (UTC)11-Jan-2016
Time (UTC)19:37
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.23318_none_052499dd4ca564c7.manifest
File versionNot applicable
File size14,514
Date (UTC)08-Jan-2016
Time (UTC)19:43
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,352
Date (UTC)11-Jan-2016
Time (UTC)23:08
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_6a4b497add9169ee152c896547e7386d_31bf3856ad364e35_6.3.9600.18185_none_bfd84da70a5b9774.manifest
File versionNot applicable
File size696
Date (UTC)30-Dec-2015
Time (UTC)22:27
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.18185_none_973058b5f0e1f252.manifest
File versionNot applicable
File size16,014
Date (UTC)30-Dec-2015
Time (UTC)22:34
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,609
Date (UTC)30-Dec-2015
Time (UTC)22:27
PlatformNot applicable
x64 Windows Server 2012
File propertyValue
File nameAmd64_6fca8aaaa48a4e648b7ec6202a83884e_31bf3856ad364e35_6.2.9200.21743_none_2ad24b101dcc1eed.manifest
File versionNot applicable
File size696
Date (UTC)10-Jan-2016
Time (UTC)22:29
PlatformNot applicable
File nameAmd64_f733e23511d5964909e580e23a306bce_31bf3856ad364e35_6.2.9200.17623_none_1e4e86547cf25cf9.manifest
File versionNot applicable
File size696
Date (UTC)10-Jan-2016
Time (UTC)22:29
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.17623_none_ff7a9f49a6801fa3.manifest
File versionNot applicable
File size15,743
Date (UTC)10-Jan-2016
Time (UTC)16:26
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.21743_none_ffee9c3cbfadf74f.manifest
File versionNot applicable
File size15,743
Date (UTC)10-Jan-2016
Time (UTC)03:05
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,610
Date (UTC)10-Jan-2016
Time (UTC)22:29
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,601
Date (UTC)30-Dec-2015
Time (UTC)22:26
PlatformNot applicable
File nameX86_11aa6c28e13d2102e292ea3ede15a7f4_31bf3856ad364e35_6.3.9600.18185_none_5386bbc6944d69a2.manifest
File versionNot applicable
File size692
Date (UTC)30-Dec-2015
Time (UTC)22:26
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.18185_none_3b11bd323884811c.manifest
File versionNot applicable
File size16,008
Date (UTC)30-Dec-2015
Time (UTC)22:30
PlatformNot applicable
Properties

Article ID: 3121255 - Last Review: 04/21/2016 05:56:00 - Revision: 5.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1, Windows Server 2012 Datacenter, Windows Server 2012 Standard, Windows Server 2012 Essentials, Windows Server 2012 Foundation, Windows Server 2008 R2 Service Pack 1, Windows 7 Service Pack 1

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