Application installation fails from the Company Portal in System Center 2012 Configuration Manager

Symptoms
When you try to install an application from System Center 2012 Configuration Manager Company Portal to a device, the installation fails. This problem occurs if the site administrator has tried to redistribute the application to a Manage.Microsoft.com distribution point or has tried to refresh the content.

Errors that resemble the following are recorded in the outgoingcontentmanager.log file on the site server:

Get SAS on Intune package XXX011D6 Intune Id {guid}/file_name
ERROR: Failed to get SAS location for package_id as result is empty
ERROR: Caught exception in GetSasUrl for package package_id: System.InvalidOperationException - Failed to upload as result is empty.
Cause
This problem occurs because the outgoing content manager component uploads the already uploaded content by using the same SHA value that was previously computed based on the file name. In this case, the redistribution fails. The redistribution process also removes the data from MDM Content table in the Configuration Manager site database and replicates the deletion to Microsoft Intune.
Resolution
After this hotfix is installed, applications that are in a Retry state should automatically update on the Manage.Microsoft.com distribution point. Applications that show a failure of content delivery can be updated by selecting Update Content on the Deployment Types tab of the application properties.

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Cumulative Update 2 for System Center 2012 Configuration Manager Service Pack 2 and System Center 2012 R2 Configuration Manager Service Pack 1 installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File nameFile versionFile sizeDateTimePlatform
Microsoft.configurationmanager.intunecontentmanager.dll5.0.8239.130881,07205-Oct-201501:40x86
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3123884 - Last Review: 01/20/2016 17:27:00 - Revision: 1.0

Microsoft System Center 2012 R2 Configuration Manager Service Pack 1, Microsoft System Center 2012 Configuration Manager Service Pack 2

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