When you try to download updates from the Microsoft Windows Update Web site or from the Microsoft Update Web site, the Web site may stop responding on a Microsoft Windows XP-based computer. Additionally, the resulting Web page reads "Checking for latest version of Windows Update software." Also, a red X may appear adjacent to the update. In this case, you receive the following error code in an error message:
Note To view other error messages, click the red X that is adjacent to the failed update on the Review your update history Web page.
To resolve this problem, use the method that is appropriate for your operating system.
Windows XP with Service Pack 2 (SP2)
For computers that are running Windows XP with SP2 installed, follow these steps:
Click Start, click Run, type cmd, and then click OK.
Type netsh winsock reset, and then press ENTER.
Windows XP without SP2
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
For computers that are running Windows XP without SP2 installed, follow these steps:
Delete the corrupted registry keys. To do this, follow these steps:
Click Start, click Run, type regedit and then click OK.
Locate and then right-click the following registry subkeys, and then click Delete: