What is AI Overview?
AI Overview is a generative-AI–powered enhancement to the Microsoft.com search results page. When a user query is entered, it returns a brief response, and link(s) to the Microsoft page source. The responses are derived from content published on Microsoft websites.
Note
AI Overview is only supported for English queries in the US.
Expand a selection below to learn more.
What can AI Overview do?
AI Overview is designed to provide helpful information about products and services from Microsoft websites. It interprets search queries, locates relevant content from Microsoft websites, and delivers clear responses. Responses include link(s) back to the Microsoft page where the information originated so that users can explore further.
What is AI Overview's intended use?
AI Overview enables self-service resolutions of questions, discover information, and facilitates problem solving without extra navigation or support requests. It also directs users to the exact Microsoft page(s) they need to learn more about a specific topic.
What metrics are used to measure performance?
AI Overview was evaluated through manual and automated testing to measure accuracy, relevance, and coherence. Custom datasets were used to assess offensive and malicious queries and responses. Continuous assessments are performed leveraging user feedback.
What are the limitations of AI Overview?
AI Overview uses AI to generate responses and AI-generated content might be incorrect, so we strongly recommend users review them for accuracy.
To minimize the impact of AI Overview’s limitations, ask clear, simple, specific questions with strong keywords or phrases. Avoid short, ambiguous sentences without clear keywords, or detailed, verbose messages with lots of extraneous context.
Tip
This guidance applies to all AI responses in any platform, product or service.
What is responsible use of AI Overview?
To use AI Overview responsibly, review the provided citation link for full context, and submit feedback via the
/
and rephrase any query that yields no response.
Do not submit personal information in your queries.
How is feedback provided on AI Overview?
Your feedback is critical to improving AI Overview.
You can leave feedback on every response by selecting the
to leave positive feedback, or
to leave negative feedback.
Administrators will review aggregated feedback to help make improvements.