What to do if Microsoft Edge isn't working

Note: This article is for the new Microsoft Edge . Get help for the legacy version of Microsoft Edge.

 

Here are some solutions to common problems with the new Microsoft Edge .

If Microsoft Edge keeps crashing

If you can't open Microsoft Edge, or if it opens briefly and then closes, or if you’re unable to open specific webpages, here are some things you can try.

Your computer may have run out of memory, and can't load the site while also running your apps, extensions, and programs.

To free up memory:

  • Close every tab except for the one that’s showing the error message.

  • Close other apps or programs that are running.

  • Pause any downloads.

  • Uninstall extensions you don't need.

On the tab with errors, try reloading.

Select Settings and more  > Settings  > About Microsoft Edge . If there's an update available, you can apply it from here.

For Windows 10, see the "Run a scan manually" section of Stay protected with Windows Security.
Windows 8/8.1
Windows 7
MacOS

Restart your computer and then try opening the page in Microsoft Edge again.

If you're running third party security software such as Norton or McAfee, open the app and check for any security updates or visit the company's website to make sure your software is up to date. 

  1. Make sure that your browser is closed and that you have administrative rights to your device. If multiple users are logged in your device, make sure Microsoft Edge is closed for all users.

  2. Go to Start > Settings > Apps > Apps & features.

  3. In the apps list, select Microsoft Edge and then select Modify.

  4. When prompted Do you want to allow this app to make changes to your device?, select Yes.

  5. Make sure you're connected to internet and select Repair. Your browser data and settings shouldn't be affected by repair.

If Microsoft Edge opens but stops working

Select Settings and more  > Settings  > About Microsoft Edge . If there is an update available, you can apply it from here.

For Windows 10, see the "Run a scan manually" section of Stay protected with Windows Security.
Windows 8/8.1
Windows 7
MacOS

Restart your computer and then try opening the page in Microsoft Edge again.

If you're running third party security software such as Norton or McAfee, open the app and check for any security updates or visit the company's website to make sure your software is up to date. 

Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix page display problems.

If you can open Microsoft Edge, select Settings and more  > History  > Clear browsing data. Select All time under Time range; select Browsing history and Cached images and files, and then select Clear now.

Select Settings and more  > History  > Clear browsing data. Select All time under Time Range; select all boxes, and then select Clear now.

If the problem continues, look for answers and report issues. Select Settings and more > Help and feedback , and then select Send feedback .

Try opening the page in another browser. If it doesn’t open, there could be a problem with your network or the website itself.

First, try restarting your modem and router.

If this doesn't work, contact the website owner and let them know you've been having problems loading the webpage.

  1. Make sure that your browser is closed and that you have administrative rights to your device. If multiple users are logged in your device, make sure Microsoft Edge is closed for all users.

  2. Go to Start > Settings > Apps > Apps & features.

  3. In the apps list, select Microsoft Edge and then select Modify.

  4. When prompted Do you want to allow this app to make changes to your device?, select Yes.

  5. Make sure you're connected to internet and select Repair. Your browser data and settings shouldn't be affected by repair.

If Microsoft Edge doesn't open

A program or process currently running on your computer might be causing problems with Edge. You can restart your computer to see if that fixes the problem.

For Windows 10, see the "Run a scan manually" section of Stay protected with Windows Security.
Windows 8/8.1
Windows 7
MacOS

If you're running third party security software such as Norton or McAfee, open the app and check for any security updates or visit the company's website to make sure your software is up to date. 

  1. Make sure that your browser is closed and that you have administrative rights to your device. If multiple users are logged in your device, make sure Microsoft Edge is closed for all users.

  2. Go to Start > Settings > Apps > Apps & features.

  3. In the apps list, select Microsoft Edge and then select Modify.

  4. When prompted Do you want to allow this app to make changes to your device?, select Yes.

  5. Make sure you're connected to internet and select Repair. Your browser data and settings shouldn't be affected by repair.

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