Call forwarding, call groups, and simultaneous ring in Teams

You can forward calls to another number or Teams member, or ring another number at the same time as your work number.

Set up call forwarding

To start forwarding your calls, select Settings and more  Select to see more options  next to your profile picture at the top of Teams. Then select Settings > Calls.

Under Call answering rules, choose Forward my calls, and then select where you want your forwarded calls to go: voicemail, another person, or a call group.

Call answering and forwarding rules

You can also find these settings (whenever you're in the Calls area) by selecting Don't forward (or Forward to voicemail, etc.) in the lower-left of Teams. 


 

Tip: Learn how to set up a delegate and forward your calls to other people or groups. 

Note: If you don't see any options for call forwarding in your settings, it's likely that you don't have an Enterprise Voice or Business Voice license. Also note that it can take up to 24 hours for changes in licenses to take effect. 

Set up call forwarding to a call group

  1. Under Call answering rules, select Forward my calls.

  2. In the Forward to menu, select Call group.

  3. Under Add people, add the people you want in your call group. You can add up to 25 people. Anyone you add will get a notification:

    Teams-add people to call group screen

    Note: You need to add people from your organization. Phone numbers are not supported.

  4. Go to the Ring order menu and select All at the same time to ring everyone simultaneously or In the order above to call people in order in 20-second intervals. If your call group has six or more people, incoming calls will ring all of them at the same time.

    Teams-ring order screen options

Group call pickup is less disruptive than other forms of call forwarding because recipients can choose how to be notified of an incoming call in their settings and decide whether to answer it.

Selecting Banner in calls app only for Alvin Tao's forwarded calls in Settings

Note: Mobile devices will only get call group notifications if they're set for banner and ringtone.

Set up call forwarding for a Teams SIP device

On the device main menu, select CFW soft button. The Teams Call Forwarding state will be displayed along with instructions on how to change it using dialing feature codes.

Note: the following device models currently don’t support Call Forwarding: Yealink T30, Yealink T30P, Cisco 6821, Poly Trio 8500, Poly Trio 8800, and AudioCodes IP Phones.

Forward always 

Dial *33* followed by the forwarded-to phone number. The phone number can be in E.164 format or a dial string that will be converted based on your dial plan.  

To forward calls to your voice mail, set a forward-to phone number redirecting to your office phone. You have the ability to do this for all forwarding settings. 

  • Example: *33*+14257222217 or *33*14257222217

If the caller hears a ring tone 4 times or a fast busy tone, this indicates the setting had been successful. 

Forward on timeout (unanswered calls) 

  1. Dial *34*. 

  2. Input an optional time in seconds. This time must be rounded to the next 10 and can be up-to 60 seconds. The default is set to 20 seconds.

  3. Dial followed by the forwarded-to phone number.

  • Example: *34*10*14257222217 (ring me 10 seconds and if unanswered forward to 14257222217 or *34*14257222217 (ring me for 20 seconds – default and if unanswered forward to 14257222217).

Reset   

Dial *32* 

Set up simultaneous ring

If you want your incoming calls to ring you and someone else (such as a delegate) at the same time, you can set that up in Teams.

Select Settings and more  Select to see more options  next to your profile picture at the top of Teams. Then choose Settings > Calls. Under Call answering rules, select Calls ring me. Then click Also ring and select where else you want your calls to ring: another person, no one, or a call group.

Calls ring me menu

Note: If you don't see any options for simultaneous ring in your settings, it's likely that you don't have an Enterprise Voice or Business Voice license. Also note that it can take up to 24 hours for changes in licenses to take effect.

Set up simultaneous ring in a call group

  1. Under Call answering rules, select Calls ring me.

  2. In the Also ring menu, select Call group.

  3. Under Add people, add the people you want in your call group. You can add up to 25 people.

    Note: You need to add people from your organization. Phone numbers are not supported.

  4. Go to the Ring order menu and select All at the same time to ring everyone simultaneously or In the order above to call people in order in 20-second intervals. If your call group has six or more people, incoming calls will ring all of them at the same time.

    Teams-ring order screen options

Set up simultaneous ring for Teams SIP devices

Dial *35* followed by the simultaneous phone number you would like to ring. The phone number can be in E.164 format or dial string that will be converted based on your dial plan. 

Create a new call group

To create a new contact group (or call group), follow these instructions:

  1. First go to Chat   on the left side of Teams.

  2. Then select the Chat dropdown at the top and select Contacts.

    Teams-create a new contact group in chat

  3. Next, choose Create a new contact group at the bottom.

  4. Then follow the instructions to create a new group.

    Teams-create a new contact group screen

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