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Can't send or receive email in

If you're unable to send or receive email, or can't connect to, check these common causes:

  1. If you can't send or receive email, check your account: update your password if it's been changed recently. Your account might also be temporarily blocked because we noticed some unusual sign-in activity. Learn how to unblock your account.

  2. If an email is too large, you cannot send emails. If your mailbox is full, you cannot send or receive email. Check your Outbox or your mailbox storage to see what's taking up space.

  3. Check your Other tab and check there are no filters preventing you from seeing all your messages.

  4. Check your Junk Email settings and your Junk Email folder. If there are messages that shouldn't have been marked as junk, right-click each email and then choose Mark as not junk to move them back to your inbox.

If these tips don't help, try our interactive troubleshooter below.


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For other help with your Microsoft account and subscriptions, visit Account & Billing Help.

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To get help and troubleshoot other Microsoft products and services, enter your problem here

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Related topics

Mobile devices options on or Outlook on the web
Storage limits in
Organize your inbox with Archive, Sweep, and other tools in
Mark email as junk or block senders in

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