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OneDrive not connected

If you cannot sign in to your OneDrive account, or OneDrive says OneDrive is not connected, let us guide you through the steps to get syncing again.

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Sign in

Check whether you can sign in to your OneDrive account online.

  • If you can't sign in to your Microsoft Account, visit Can't sign in to Microsoft account.

  • If you can't sign in to your your organization's OneDrive account, try to reset your password or alternatively, please contact your organization's IT Admin.

Check for updates

If you can sign in to OneDrive online, but not on your computer, check for updates.

If your computer is up to date, reset OneDrive.

Reset OneDrive

Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset. Learn how.

Unlink OneDrive

If you're still having problems, unlinking and re-connecting your PC to OneDrive can help solve some sync problems. Learn how.

Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset. Learn how.

Unlink OneDrive

If you're still having problems, unlinking and re-connecting your PC to OneDrive can help solve some sync problems. Learn how.

Learn more

Choose which OneDrive folders to sync to your computer

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For help with your Microsoft account and subscriptions, visit Account & Billing Help.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

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Admins
Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.

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