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Chat and call in Outlook.com and Office for the web

If you have a Microsoft account, such as an Outlook.com or Skype account, you can chat with friends and family in Outlook.com or Microsoft 365 for the web.

Chat or call in Outlook.com or Microsoft 365 for the web

  1. At the top of the page, select the Skype icon Skype.

    A screenshot of the Skype button

  2. Search for a contact in the search box, or select a previous conversation under Recent. To start a new conversation with multiple people, select New chat.

  3. To start a video call or an audio call, select the Start a video call or Start an audio call buttons in the chat window.

    A screenshot of the voice and video buttons in the chat window

    Note: Currently, video calls and audio calls in Outlook.com and Microsoft 365 for the web are only supported in Microsoft Edge and Google Chrome.

Change your chat notification settings

  A screenshot of the Skype button

  1. At the top of the page, select the Skype icon  Skype.

  2. Select the three dots next to the search box.

  3. Select Notification settings.

  4. Turn off the notifications you no longer want and select Save.

Manage your Skype contacts

To manage your Skype contacts, you'll need to sign in to Skype on your computer. For more information, see How do I find new contacts in Skype on desktop?

Report abusive content

Use Skype on your computer to block the contact and report the abuse. For more information about reporting abuse or unwanted contact on Skype, see the Skype Privacy and Security page.

Still need help?

Get Skype support at support.skype.com.

To get support in Outlook.com, click here or select  Outlook.com help icon on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.

To contact us in Outlook.com, you'll need to sign in. If you can't sign in, click here

For other help with your Microsoft account and subscriptions, visit Account & Billing Help.

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To get help and troubleshoot other Microsoft products and services, enter your problem here

Post questions, follow discussions and share your knowledge in the Outlook.com Community.

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