Chat with employees and customers
You can chat internally with your coworkers, or chat with a guest user, such as a customer or a partner. If guest access is turned on for your business, you can just type an email address to add a guest to a chat.
Start 1:1 or group chats to collaborate with a smaller group or to talk privately, and pin chats for quick access.
In Chats, you can have 1:1 or group chats with people.
Select New chat .
Type the name of the person or people you want to contact.
Select the down arrow to add a name to your chat group.
To make a video or audio call from a chat
Select Video call or Audio call to call someone directly from a chat.