Related topics

Chat with employees and customers

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

You can chat internally with your coworkers, or chat with a guest user, such as a customer or a partner. If guest access is turned on for your business, you can just type an email address to add a guest to a chat.

Start 1:1 or group chats to collaborate with a smaller group or to talk privately, and pin chats for quick access.

  1. In Chats, you can have 1:1 or group chats with people.

  2. Select New chat Select to start a new chat..

  3. Type the name of the person or people you want to contact.

  4. Select the down arrow to add a name to your chat group.

To make a video or audio call from a chat

  • Select Video call Select to start a video call. or Audio call Select to start an audio call. to call someone directly from a chat.

Need more help?

Expand your skills


Get new features first


Was this information helpful?

What affected your experience?

Thank you for your feedback!