Before installing your new genuine version of Office you need to remove the counterfeit version by doing a complete uninstall. See the section below, Uninstall the counterfeit version of Office.
Note: Did you already install genuine Office? If you already installed the genuine version, but still see the "Get genuine Office" message, it could mean traces of the counterfeit version are still on your device. Be sure to completely remove the counterfeit version by using the uninstall support tool below.
Uninstall all versions of Office and then install genuine Office
Step 1. Uninstall the counterfeit version of Office using the uninstall support tool
Before you install genuine Office, make sure to uninstall the counterfeit version first by following these steps.
Note: If you've already installed the genuine version of Office, this tool will uninstall both the counterfeit and genuine version. Once the uninstall is complete, you'll need to reinstall the genuine version in Step 2.
-
Click the button below to download and install the Office uninstall support tool.
-
Follow the steps below to download the uninstall support tool according to your browser.
Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.
Edge or Chrome
-
In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.
Edge (older) or Internet Explorer
-
At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
Firefox
-
In the pop-up window, select Save File and then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.
-
-
Select the version you want to uninstall, and then select Next.
-
Follow through the remaining screens and when prompted, restart your computer.
After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.
Tip: If the Office uninstall tool doesn't completely uninstall Office from your PC, you can try to manually uninstall Office.
Step 2. Install genuine Office
Tip: For installation help, see Download and install or reinstall Microsoft 365 or Office 2019 on a PC or Mac.
After you've uninstalled the counterfeit version of Office, go to www.office.com and select Install Office. If you need to sign in, make sure that you use the same Microsoft account you used to purchase your genuine Office product.
Manage genuine Office
To manage your new genuine Office product, visit your Microsoft account dashboard.
