Your genuine Office product is now associated with your Microsoft account. Get started by removing the counterfeit version and then install genuine office on your PC.

Important: If you already bought and installed genuine Office, but you're still seeing a message to Get genuine Office, it could mean traces of the counterfeit version are still on your device. Use the uninstall support tool to completely remove Office following the steps below.

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Uninstall the counterfeit version of Office using the uninstall support tool

Before you install genuine Office, make sure to uninstall the counterfeit version first by following these steps.

If you've already installed the genuine version of Office, this tool will reinstall both the counterfeit and genuine version. Once the uninstall is complete, reinstall the genuine version.

  1. Click the button below to download and install the Office uninstall support tool.

    Easy fix download button indicating an automated fix is available
  2. Follow the steps below to download the uninstall support tool according to your browser.

    Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

    Edge or Chrome

    • In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

      Where to find and open the Support Assitant download file in a Chrome web browser

    Edge (older) or Internet Explorer

    • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser


    • In the pop-up window, select Save File and then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in a Chrome web browser
  3. Select the version you want to uninstall, and then select Next.

  4. Follow through the remaining screens and when prompted, restart your computer.

    After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

Tip: If the Office uninstall tool doesn't completely uninstall Office from your PC, you can try to manually uninstall Office.

Install genuine Office

After you've uninstalled the counterfeit version of Office, go to and select Install Office. If you need to sign in, make sure that you use the same Microsoft account you used to purchase your genuine Office product.

Manage genuine Office 

To manage your new genuine Office product, visit your Microsoft account dashboard.

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