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Creating a message in is as easy as selecting New, composing your message, and then selecting Send. Respond to an email message you receive by selecting Reply or Reply All, or forward it to others by selecting Forward.

Note: If you can't send email from your account, see won't let me send an email.

  1. At the top of the page, select New message.

    A screenshot of the New message button

  2. On the To line, enter the name or email address of the person who will receive the message.

    Note: When composing a new email and clicking the To or Cc buttons, some customers will not see their list of contacts. This is a known issue. To be able to select names, simply start typing on the To or Cc line, and your related contacts will be shown. 

  3. On the Add a subject line, enter a brief description of what your message is about.

  4. To attach a file to your message, select Attach.

    For more information about attaching files to your message, see Attach files in

  5. Type your message and then select Send.

We are rolling out a Send later feature, which will enable you to defer sending an email and choose the date and time your email message is sent.

  1. Compose your email as normal

  2. Select Send Message actions then Send later

  3. Choose the date and time when you want to schedule the message to be sent

  4. Select Send.


  • The message will remain in your Drafts or Sent Items folder (depending on device) until it is due to be sent. You can edit or delete it at any time until it's due to be sent. After editing, you must select Send > Send later again.

  • You do not need to be online when the message is scheduled to be sent.


  • You can forward only one message at a time.

  • When you forward a message, the original remains in your mailbox and a copy is sent to the new recipients.

  1. In your message list, choose the message that you want to forward.

  2. At the top right corner of the message pane, select Forward, or select Show message history and then select Forward.

  3. Type your message and then select Send.

  1. In your message list, choose the message that you want to reply to.

  2. At the top right corner of the message pane, select Reply or Reply all, or select Show message history and then choose Reply or Reply all.

  3. Type your response and then select Send.

    Note: By default, the original email and its history will not be displayed when you're replying to a message. To show the original email or change the email subject, select Show message history at the bottom of the message pane.

  • To add recipients to the Cc or Bcc lines, select Cc or Bcc on the right side of the To line.

    Note: The names of people on the Bcc line are hidden from other recipients of the message.

    A screenshot of the Cc and Bcc buttons

  • To discard a draft of a message, select Discard at the bottom of the message pane.

    A screenshot of the Discard button

  • Reply and Reply all
    When you reply to a message, you'll see RE: added to the subject line. The original message is added below the new message.

    Note: Files attached to the original message aren't included when replying.

  • Forward
    When you forward a message, the prefix FW: is added to the subject line to alert the recipient they're receiving a forwarded message. The original message is included in the forwarded message, along with any files attached to the original message. You can edit the text of a forwarded message or add and remove any attachments before you send.

  • Change subject line
    When replying to or forwarding an email message, you can change the subject line of the message. Simply delete the existing subject line, and type the new one.

Still need help?

To get support in, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.

To contact us in, you'll need to sign in. If you can't sign in, click here

For other help with your Microsoft account and subscriptions, visit Account & Billing Help.

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To get help and troubleshoot other Microsoft products and services, enter your problem here

Post questions, follow discussions and share your knowledge in the Community.

See Also

Send email from an alias or different address

Organize email by using inbox rules in or Outlook on the web

Attach files in

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