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Last Updated: May 15, 2024


When you reply to an OMEv2 encrypted email from Outlook Desktop, you may get the following error message: 

“Microsoft Outlook was not able to create a message with restricted permission.”

Encrypted email error in Outlook

This issue has been reported starting with Current Channel Version 2402 (Build 17328.20142) and higher.


The Outlook Team is investigating this issue. We will update this topic when we know more about fix status.

To work around the issue, you can reply to the encrypted emails in either Outlook Web Access (OWA) or new Outlook which do not have this issue. 

If you urgently need to use Outlook Desktop to reply to encrypted emails, use the steps below to revert to the prior working build: 

  1. Open a Command Prompt window, from Windows search box type Command Prompt, right click Command Prompt and select Run as administrator.

  2. Paste the commands below into the Command Prompt window and press Enter after each:

    • cd %programfiles%\Common Files\Microsoft Shared\ClickToRun

    • officec2rclient.exe /update user updatetoversion=16.0.17231.20236

Additional Resources

Microsoft Purview Message Encryption

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See Also

Fixes or workarounds for recent issues in Outlook for PC

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