Last updated: November 2, 2017


You may get this error when you try to export to PDF in Word 2016: "Export failed due to an unexpected error."

This can occur when the Table of Contents page has a different orientation than the content.


Our engineering team is working on a fix. In the meantime, you can try one of the following workarounds:

  • In your Word document, go to File > Print and choose the Microsoft Print to PDF option.

  • Upload your document to OneDrive, open it in Word for the web and then click on File > Save As > Download as PDF.

  • Use one of the free 3rd party PDF converters that install themselves as printers.

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Word news, updates, and best practices, and read our blog.

Word Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and other Word users.

Word Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Provide feedback

See Also

Fixes or workarounds for recent issues in Word for Windows

Need more help?

Join the discussion
Ask the community
Get support
Contact Us

Was this information helpful?

What affected your experience?

Thank you for your feedback!