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Last updated: February 2024

Word crashes and slow performance

Issues affecting Word features and add-ins

Last updated: May 21, 2018

ISSUE

Some users have reported seeing parts of toolbar ribbon or ruler showing in the Word document canvas area.

STATUS: WORKAROUND

This issue can be resolved by rebooting the PC.

Last updated: January 11, 2018

ISSUE

If you recently installed an update and have McAfee antivirus installed on your PC, you may experience problems opening an Excel table, a MathType equation, or some other embedded object inserted in a Word document.

STATUS: FIXED

This issue has been solved with WebAdvisor version 4.0.7.148. To fix this issue, please update the McAfee antivirus to the latest version. Follow these steps provided in the McAfee forums.

Last updated: January 11, 2018

ISSUE

If you recently installed an update and have McAfee antivirus installed on your PC, you may experience problems editing chart data in PowerPoint or Word.

STATUS: FIXED

This issue has been solved with WebAdvisor version 4.0.7.148. To fix this issue, please update the McAfee antivirus to the latest version. Follow these steps provided in the McAfee forums.

Changed functionality, blocked or discontinued features

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