Applies To
Outlook 2016

Important: Support for Office 2016 and Office 2019 will end on October 14, 2025. Upgrade to Microsoft 365 to work anywhere from any device and continue to receive support. Get Microsoft 365

When you export email from an IMAP account in Outlook to a .pst file, you may not see the messages after you import the file back into Outlook.

Note: The email messages aren't lost, but they are hidden from view.

To fix this issue, use the following steps:

  1. From your Outlook inbox, select View > Change View.

  2. Select the IMAP Messages folder.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.