Microsoft 365 and Office Customer Support Policy

The support Microsoft provides varies depending on whether your product is for home or for business use.

Tip: If you purchased Office through a company benefit, see Office through the Home Use Program (HUP).

For home

If your Office product is one of the following, you have a home product. This can be an Microsoft 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.

Microsoft 365 subscriptions:

  Microsoft 365 Family
  Microsoft 365 Personal

Office 2019 one-time purchase:

  Office Home & Student
  Office Home & Business
  Office Professional

Stand-alone Office 2019 apps available as one-time purchases

  Word
  Excel
  PowerPoint
  OneNote
  Outlook
  Access
  Publisher
  Project
  Visio

Office for business

If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Contact your admin if you need help. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.

If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.

If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.

Microsoft 365 subscriptions: Desktop version of Office apps are included.

  Microsoft 365 Apps for business
  Microsoft 365 Business Standard

  Office 365 A5

  Microsoft 365 Apps for enterprise
  Office 365 Enterprise E3
  Office 365 Enterprise E4
  Office 365 Enterprise E5

  Microsoft 365 Business Standard (Nonprofit)
  Office 365 Nonprofit E3
  Office 365 Nonprofit E5

  Office 365 U.S. Government Community G3
  Office 365 U.S. Government Community G5

  Project Online Professional
  Project Online Premium

  Visio Online Plan 2

Microsoft 365 subscriptions without fully installed Office applications:

Tip: With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.

  Microsoft 365 Business Basic
  Office 365 Enterprise E1
  Office 365 A1
  Microsoft 365 Business Basic (Nonprofit)
  Office 365 Nonprofit E1
  Office 365 U.S. Government G1
  Project Online Essentials
  Visio Online Plan 1

Volume license versions of Office 2019, Office 2016, or Office 2013

  Office Professional Plus

Support policy for home products

Microsoft 365 Family and Microsoft 365 Personal: Get questions answered from the comfort of your own home. With Microsoft 365, you can easily find ongoing technical support via chat or phone for Windows 10 plus all the apps included in your subscription.

One-time Office 2019 products include technical support for 60 days. After this period ends our agents can help you decide between the following choices for Office 2019 and older versions of Office:

  1. Upgrade to a new product such as Microsoft 365 (best value). Learn more at What's the difference between Microsoft 365 and Office 2019?

  2. Pay a one-time support charge. (Price varies by your location).

  3. Purchase Assure Software Support Plan, an annual service which provides Microsoft software support on up to 5 personal devices.

If you're not sure which Office product you have see What version of Office am I using?

Office product

Free support

Upgrade option

Support purchase option

Microsoft 365 Family

Yes

N/A

N/A

Microsoft 365 Personal

Yes

N/A

N/A

Office Home & Student 2019

Included for 60 days

Yes

Yes

Office Home & Business 2019

Included for 60 days

Yes

Yes

Office Professional 2019

Included for 60 days

Yes

Yes

Standalone 2019 apps:

Word
Excel
PowerPoint
OneNote
Outlook
Access
Publisher
Project
Visio

Included for 60 days

Yes

Yes

Office 2016 and older

No

Yes

Yes

Note: For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy.

Additional support options

Use the search box on this site (support.office.com) to help find a solution for your issue.

Find help from the community. Go to answers.microsoft.com

Connect with a Microsoft Store associate to learn more about Microsoft 365 virtually.

See Also

System requirements for Microsoft 365 and Office

Get support
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