Unable to associate purchase and activate your subscription due to a server error.

This issue occurs when there is an internal server error. This could occur due to an unexpected maintenance activity.

To troubleshoot, close the app, and try the steps in this article: Restore previous purchase for Office for Mac.

If the problem persists after 30 to 60 minutes, please contact Microsoft Support.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!