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If your camera upload has stopped, it could be because you have too many photos in your camera roll, or that you are out of storage space. Check the status of your Microsoft storage on the Me Person icon in OneDrive app for iOS tab. Learn more.

If you see the error "Camera upload is paused", you need to give OneDrive permission to access your photos and media.

  1. On your Android device go to Settings > Permission Manager > Files and Media.

  2. Select OneDrive in the app list and choose Deny.

  3. Go back to the OneDrive app and select Me.

  4. Select Settings > Camera upload.

  5. Ensure the Camera upload account shows the account you want to back up.

  6. Enable Camera upload.

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For help with your Microsoft account and subscriptions, visit Account & Billing Help.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

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Admins
Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.

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