Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Support for the old OneDrive for Business sync app with SharePoint Online has ended. If you see this  OneDrive for business old iconicon in your taskbar, read this article to learn more. 

Note: This article applies only to the previous OneDrive for work or schoolsync app (groove.exe). In most cases, we recommend that you use the newer OneDrive sync app (onedrive.exe) instead. Which OneDrive app?


Consider the following scenario.

  • You upgrade to Office 2016 on your computer.

  • When you use OneDrive, your libraries stop syncing, and the icon overlays don't appear on synchronized files and folders.


To resolve this issue, follow these steps:

  1. Manually start the OneDrive desktop app through the Start menu.

  2. Restart the computer.

    NOTE: After you restart your computer, you shouldn't have to manually start OneDrive for work or school again. The OneDrive desktop app should start on its own and then sync your libraries.

More information

This is a known issue. This issue occurs because OneDrive doesn't restart after you install Office 2016.

Still need help? Go to Microsoft Community.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!