OneDrive stops syncing libraries after you install Office 2016

Note: This article applies only to the previous OneDrive for work or schoolsync app (groove.exe). In most cases, we recommend that you use the newer OneDrive sync app (onedrive.exe) instead. Which OneDrive app?

Problem

Consider the following scenario.

  • You upgrade to Office 2016 on your computer.

  • When you use OneDrive, your libraries stop syncing, and the icon overlays don't appear on synchronized files and folders.

Solution

To resolve this issue, follow these steps:

  1. Manually start the OneDrive desktop app through the Start menu.

  2. Restart the computer.

    NOTE: After you restart your computer, you shouldn't have to manually start OneDrive for work or school again. The OneDrive desktop app should start on its own and then sync your libraries.

More information

This is a known issue. This issue occurs because OneDrive doesn't restart after you install Office 2016.

Still need help? Go to Microsoft Community.

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