Last Updated: October 13, 2021

ISSUE

When you attempt to add a guest to an M365 group in Outlook for M365 the guest is not added.    

The Add members dialog displays a message "You cannot add a guest to this group due to company policy.” 

Below the Add members box you will also see a message: 

“This group does not allow addition of guests due to company policy.” 

Add member error. You cannot add a guest to this group due to company policy.

This issue occurs even though you have enabled permissions to allow guest access on this dialog in the Microsoft 365 portal administration: 

choose how guest from outside your organization can collaborate with your users in microsoft 365 groups

STATUS: INVESTIGATING

The Outlook Team is investigating the issue and will update this topic with more information when it becomes available.

WORKAROUND

To workaround this issue, ask your Tenant Administrator to add the guests to the group from the Microsoft 365 Admin Center, Microsoft 365 admin center - Groups.   

Alternately, you could workaround the issue by putting a machine on Microsoft 365 Channel Semi Annual Channel Preview or Semi Annual Channel where the feature still works. To switch to a Microsoft Semi Annual Channel, follow the steps listed in the link below.

Change the Microsoft 365 Apps update channel for devices in your organization - Deploy Office | Microsoft Docs

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See Also

Fixes or workarounds for recent issues in Outlook for PC

Manage guest access in Microsoft 365 groups - Microsoft 365 admin | Microsoft Docs

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