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Last Updated: January 6, 2023


There is an issue impacting PowerPoint when playing embedded videos that may lead to app unresponsiveness.

Our investigations show that the issue is happening on systems with Intel graphics drivers older than installed.

This occurs in PowerPoint (Win32).


Intel has addressed the problem and released an updated driver version that contains this fix that is currently available to the public. 

Please update your graphics driver to or later if you are seeing this problem via Windows Update -> Advanced options -> View optional updates or via Intel's website at Intel® Driver & Support Assistant (Intel® DSA).

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See Also

Fixes or workarounds for recent issues in PowerPoint for PC

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