"Telephone activation is no longer supported for your product" error when activating Office

Applies To
OneNote for Microsoft 365 Project Online Desktop Client Excel 2016 Word 2016 Outlook 2016 PowerPoint 2016 Access 2016 OneNote 2016 Project Professional 2016 Project Standard 2016 Publisher 2016 Visio Professional 2016 Visio Standard 2016 Office 2016 Excel 2016 for Mac Outlook 2016 for Mac PowerPoint 2016 for Mac Office 2016 for Mac Excel 2013 Word 2013 Outlook 2013 PowerPoint 2013 Access 2013 OneNote 2013 Project Professional 2013 Project Standard 2013 Publisher 2013 Visio Professional 2013 Visio 2013 Office 2013 Lync 2010 Excel 2010 Word 2010 Outlook 2010 PowerPoint 2010 Access 2010 OneNote 2010 Project 2010 Project Standard 2010 Publisher 2010 Visio Premium 2010 Visio 2010 Visio Standard 2010 Office 2010 Excel 2007 Word 2007 Outlook 2007 PowerPoint 2007 Access 2007 OneNote 2007 Project 2007 Project Standard 2007 Publisher 2007 Visio 2007 Visio Standard 2007 Office 2007 InfoPath 2007 InfoPath 2010 InfoPath 2013 Lync 2013

ISSUE:

When you select the option to activate Office by telephone, you may see the following error:

Telephone activation is no longer supported for your product.

Note

This issue impacts Office non-subscribers only—those who purchased the product as a one-time purchase. For more information, see What's the difference between Microsoft 365 and Office 2016?

STATUS: WORKAROUND

To work around this error, visit the Product Activation Portal to activate Office.

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See Also

Fixes or workarounds for recent Office issues