Samsung Gallery and OneDrive

Samsung Gallery and OneDrive

To connect your Samsung Gallery to OneDrive

  1. Open the Samsung Gallery app settings.

  2. Tap Switch to OneDrive and follow the prompts to move your Samsung Cloud Gallery to Microsoft OneDrive.

Notes: 

  • Samsung Gallery connection to OneDrive is available for certain models and markets only.

  • Your Samsung Gallery can only be connected to OneDrive personal accounts (i.e. not OneDrive for work or school users).

If Samsung Gallery upload to OneDrive isn’t working

  1. If you connected your Samsung Gallery app to OneDrive, and see the error message "Something went wrong", close the app, start the connection again ensuring that all permissions are granted.

    Notes: 

    • Your Samsung Gallery can only be connected to OneDrive personal accounts (i.e. not OneDrive for work or school users).

    • If the Samsung Gallery still doesn't sync to your OneDrive, please contact Samsung Customer Support via your device. Go to Settings > Accounts and backup > Samsung Cloud > More > Contact us > Error reports ensuring that Send system log data is enabled.

  2. If you connected your Samsung Gallery app to OneDrive, but images from other folders (e.g. Screenshots, social media folders) are not showing in your OneDrive camera roll, this is because the Samsung Gallery app doesn't support photos from additional folders. To resolve this:

    1. Disconnect your Samsung Gallery from OneDrive - see below.

    2. Ensure that OneDrive camera roll is enabled. Learn how to Automatically save photos and videos with OneDrive for Android.

If pictures are not showing in your Samsung Gallery or OneDrive camera roll

If you delete files from the Samsung Gallery folder in your OneDrive app, or from within the Samsung Gallery app, they will be deleted from the other app too.

Warning: If you delete any files that sync to the Samsung Gallery, they will be moved to the Recycle Bin and deleted from all your synced devices.

To disconnect your Samsung Gallery from OneDrive

If you want to stop the Samsung Gallery app syncing photos to OneDrive and remove the Samsung data sharing permissions to your Microsoft Account, you'll need to edit how you sign-in to Microsoft:

  1. Open your Microsoft Account's Additional security options.

  2. Next to Samsung logo Samsung account, select Remove.

Learn more

Automatically save photos and videos with OneDrive for Android.

What do I do when my Samsung OneDrive bonus expires?

Troubleshoot OneDrive for Android app problems.

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for work or school.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.

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Contact Support
If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app.

OneDrive Admins can contact Microsoft 365 for business support.

Office 365 community forums

Got feedback?
OneDrive UserVoice is your place to suggest the features you’d like to see us add to OneDrive. While we can’t guarantee any specific features or timelines, we will respond to every suggestion that gets at least 500 votes.

Go to the OneDrive UserVoice.

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