What do I do when my Samsung OneDrive bonus expires?

What do I do when my Samsung OneDrive bonus expires?

Some Samsung mobile devices offer the owner extra OneDrive storage for a limited time.

Note: From 25 July 2019, Samsung will no longer be providing new customers with the 100GB offer on Samsung devices where the OneDrive app is pre-installed.

Frequently asked questions on Samsung OneDrive bonus

There are a number of options to purchase more storage. You can find the various plans and prices from the Plans and upgrades page of your OneDrive account, [or the app].

Yes. Each storage offer is separate and offers may overlap. 

Yes, but note that each Microsoft account holder can only redeem a Bonus once.

Expiring offers

There are several options to purchase more storage. You can find the various plans and prices from the Plans and upgrades page of your OneDrive account.

After two years, you can still access and download all your files in OneDrive, but your OneDrive account will be frozen if you exceed your OneDrive storage limit for more than three months. You can purchase additional storage if your OneDrive account exceeds the 5GB of storage that all users get for free. Read more about when your OneDrive account is frozen.

Yes. Before the bonus expires, you will see a notification.

Replacement devices

Yes, the extra storage continues on your Microsoft account for the remaining term of the offer.

The storage continues on your Microsoft account for the remaining term of the offer on your old phone. It cannot be extended by buying a new device because each Microsoft account holder can only redeem a Bonus once.

The OneDrive offer can only be redeemed once per device. Second-hand devices are only eligible if OneDrive was pre-installed and the previous owner did not redeem the offer and you have not taken out an offer previously.

Each Microsoft account holder can only redeem a Samsung Bonus once. If you purchase another device, you will not get an additional offer.

Learn more

View Plans and upgrades for your OneDrive account.

Read more about when your OneDrive account is frozen

OneDrive storage plan and billing questions

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for work or school.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.

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Contact Support
If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app.

OneDrive Admins can contact Microsoft 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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