Since October 2025, the Microsoft 365 Personal 24-month free offer is included with some Office Pre-installed PCs sold in Japan only.
You can start the 3-month free trial subscription instead of the 24-month full subscription and experience the features and services of Microsoft 365 Personal in the period. As the result of experiencing them, if you determine that they are no longer necessary for you, you can switch to 'Office Home and Business 2024' for free after the trial subscription expired.
Important: Microsoft grants your Microsoft account eligibility to get the Office Home and Business 2024 for free for 90 days from the end date of your 3-month trial subscription. Please complete to order this offer as soon as possible and redeem the product key with your Microsoft account. If more than that days have passed, your Microsoft account will lose eligibility to get this Office Home and Business 2024 for free.
Confirm the 3-month trial subscription is expired
Step 1:
Start a preinstalled Microsoft 365 app from Start menu (Word, Excel or PowerPoint) after your subscription expired
Step 2:
The Your Microsoft 365 subscription has expired dialog opens on the app
Select the No, thanks button, and close this dialog.
Step 3:
Select Account menu in the left side of the app window
Check the status of the Product Information.
The string, Your subscription has expired is displayed, and the pink shading indicates that the Microsoft 365 apps are deactivated. (In other words, all functions of the apps are locked except file viewing and printing.)
Next, select Home menu in the left side of the app window and then Blank Document icon in Home screen to open a blank document window.
Step 4:
The notification bar in yellow appears in the window to recommend claiming the Office Home and Business 2024 free for you.
Select the Claim button in it
Notes:Â
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If you can never see the notification bar in the window, please make sure the email from Microsoft informing you that your 3-month trial subscription was expired. As that email also contains the link as same link embedded in the Claim button, you can go to the product page of Office Home and Business 2024 from the link in the email as well.Â
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If you have received no notification bar or notification email for the Office Home and Business 2024 offer after your 3-month trial subscription was expired, please directly access this URL: https://go.microsoft.com/fwlink/?linkid=2330590, and go to Step 5.
Order the Office Home and Business 2024 for free
Step 5:
The Claim button redirects to the product page of Office Home and Business 2024 in Microsoft Store web site, and please sign in the page with your Microsoft account that has the expired 3-month trial subscription.
If the price is changed to "Free (including tax)" in this page, your Microsoft account has been granted the eligibility to get the Office Home and Business 2024 for free.
Select the Get button under the price
Caution:Â If the price on this page is displayed as the standard price rather than 'Free', please select the account icon at the top right of the page and check the Microsoft account shown in it. If it is not your own account, please sign in again with your own account.
Step 6:
The Cart page opens with the offer added
Check the price is set with "Â¥0"
Select the Proceed to order button
Step 7:
The Proceed to order page opens
Select the Determine your order, if the price, quantity and product name are correct
Step 8:
The Thank you for your order page opens
The your order is completed.
The Product key and the Use it now button are shown.
As this point, you cannot still activate the client apps with the Office Home and Business 2024 license yet. You need to redeem this product key with your account and link the Office Home and Business 2024 license to your account. Selecting the Use it now button will start the redemption process.
Select the Use it now button
Tips:Â
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If you closed the Thank you for your order page before selecting the 'Use it now' button, please go to the Order history in the Microsoft Account dashboard, and confirm the product key in the details of the Office Home and Business 2024 you just ordered. After this, please access the 'office setup' site and sign in with your Microsoft, and then redeem the key following the Step 9 to Step 12. (In this case, you will need to enter the product key manually before Step 10, so please be careful not to make any typos.)
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You can also redeem this product key with a different account from your account. If you want to redeem it with a different Microsoft account, please sign in the office setup site with the different account.
Redeem the product key with your Microsoft accountÂ
Step 9:
The Use it now button redirects to Office setup page (This page is automatically signed in with your Microsoft account.)
Select the Get started button
Step 10:
The Use the product key page opens
The product key displayed in Step 8 is automatically entered like the image on the right
Select the Redeem button if the product name is correct.
Step 11:
The Redemption of the key is completed and then the landing page opens like the image on the right.
Next, please go to the Microsoft dashboard to check the license linked to your Microsoft accountÂ
Step 12:
Go to Subscription page in Microsoft dashboard
Please scroll down to the bottom of the page and confirm the Microsoft Office Home and Business 2024 is listed under the "Products you've purchased".
With this, your Microsoft account now has a license for 'Office Home and Business 2024'.
Also, under the Canceled Subscriptions, an expired 'Microsoft 365 Personal' is added due to end of the 3-month trial, therefore you can confirm that your available license is 'Microsoft Office Home and Business 2024' only.
Activate the Office apps with your Microsoft account again
Step 13:
Return to the client app opened in Step 4 and restart it
Step 14:
The You can use Office dialog opens on it
The string, "Your account has Office Home and Business 2024." and your Microsoft account name are displayed in the dialog since the client apps remain signed in with your Microsoft account.
Select the Get started button
Step 15:
The Accept the License agreement dialog opens
Your Microsoft account has activated the client apps with the Office Home and Business 2024 license.
Select the Accept button to accept the software license agreement of Microsoft Office Home and Business 2024.
Step 16:
Select the Account menu in the left pane once again
Look at the area under the Product information. You can check that the client apps are licensed by "Microsoft Office Home and Business 2024".
Note:Â This Office Home and Business 2024 free offer delivered after the 3-month trial has expired is identical with a standalone package product sold in Microsoft Store and retail stores in Japan. Therefore, please note that the number of available devices and platforms of this differs from the 'Office Home and Business 2024' that comes with the standard Office Pre-installed PCs.Â
See the article also
Microsoft 365 Customer Service and Support
What's new in Office 2024 and Office LTSC 2024
Reinstall Office or Microsoft 365 in your Office Pre-installed PC (for personal)