Transfer a call in Microsoft Teams

Applies To

Teams Microsoft Teams

Tip

If you have a Microsoft 365 Copilot license, you can transfer your Teams call with a Copilot-generated summary. To learn how to do this, see get started with Copilot in Microsoft Teams Phone.

Transfer your one-on-one calls in Teams

When you're in a call, select Transfer in your call controls.
Select a suggested contact that you frequently call or start typing the name of the person you want to reach and select them when they appear.
If they're in your org and using Teams or Skype for Business, turn on Ring back if there's no answer to send the call back to you if the recipient doesn't answer or has call forwarding turned on. Otherwise, the call will immediately transfer to your contact.
Select Include a call topic for the recipient to share a note about the caller you're transferring.
If the call is being transcribed, select Generate call transfer context for the recipient to create a message with Copilot. To learn more about generating call transfer context, see get started with Microsoft 365 Copilot in Teams Phone.
Select Transfer to complete the transfer, or select the dropdown arrow to choose one of the following options:

Consult before you transfer a call

You may want to check in with someone before you transfer a call.

When you're in a call, select Consult in your call controls.
Under Consult then transfer the call, select a suggested contact that you frequently call, or start typing the name of the person you want to reach and select them when they appear.
When you're ready, select Start a call or Open chat.

Note

Consult then transfer is not available in Teams for the web.

Anyone with an Enterprise Voice or Business Voice license can do this, not just delegates.