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Having trouble using Teams? We’ve gathered some resources to help solve the peskiest issues. Your first resource for technical support is your IT admin, who manages Microsoft Teams settings for your organization.

Note: If you’re an admin or IT professional, you’ll find known issues and information on how to identify and fix errors at

Trouble with Teams calls or meetings?

     I can't join a Teams meeting

     My camera isn't working

     My microphone isn't working

     My audio quality is poor

     My volume is too low

     Turn off automatic video

     Breakout rooms troubleshooting guide

     Improve internet connection for better call quality

     Troubleshoot device features for Teams on the web

Trouble with Teams settings?

     Change settings

     Find your version

     Update Microsoft Teams

     Sync Microsoft Teams

     Sign out of Teams

     Uninstall Teams

     Recover a deleted team or channel

Trouble with Teams connectivity or performance?

      I can't reconnect to Teams

     My chat messages aren't loading

     Teams meetings and calls keep dropping

     The Website tab isn't loading

Trouble with Teams security?

     Information protection

     Change a team's data security classification

     Teams messages about retention policies

     Teams messages deleted by admins

     Teams messages about data loss prevention (DLP) policies

More troubleshooting resources

     Get community support

     Find instructor-led training

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