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I can’t sign into Microsoft Whiteboard. What should I do?

  • If you're using your Microsoft 365 organizational account, contact your administrator to ensure that the new Whiteboard service is enabled for your organization.

  • If you're experiencing this issue on a Surface Hub, contact your administrator for more information or see the Microsoft Surface Hub admin guide for settings that can prevent signing in.

  • If you're using your Microsoft 365 corporate account on a mobile device and your account has any tenant-level conditional access policies or MDM requirements, please ensure you have the Microsoft Authenticator app installed.

I'm a personal account user. Why do my whiteboards have different features? 

I’ve got a suggestion or I’ve found a bug. What should I do?

  • You can send feedback directly to the Microsoft Whiteboard team by tapping the Settings button and choosing Send Feedback. This will open the Microsoft Feedback hub, where you can enter information about the issue you’ve encountered and provide a screenshot.

I'm a Microsoft administrator. How do I enable or disable Whiteboard for my organization?

  • Microsoft Whiteboard is enabled by default. To change this and learn more about other administrative options, see the Whiteboard administrator page available under Microsoft documentation.

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