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Troubleshoot connected accounts in

Important: Microsoft removed the ability to connect new accounts to on May 10, 2021. Accounts that were connected before May 10, 2021, will continue to sync as usual. To see your all your email accounts, calendars, and contacts in a combined inbox, download Outlook for iOS or Outlook for Android.

If you're having problems with your connected accounts in, try our interactive guide:


Microsoft removed the ability to connect new accounts to on May 10, 2021

To continue seeing emails from other accounts:

Microsoft removed the ability to connect new accounts to on May 10, 2021.

Incorrect settings are the most common problem when connecting accounts to Confirm your account settings with your provider. After you set up your account, sign out and sign in again, and make sure that your settings are correct.

At this time, only supports rules on new items that are sent to your inbox. doesn't filter messages sent to your connected account. Any junk email filtering occurs on the server that hosts your connected account.

Your calendar is linked to your account and not your connected account. Calendar invitations are sent from the account that's linked to your calendar.

The Sent Items folder only syncs what is available on the connected account server. If the item doesn't appear in the Sent Items folder of the connected account server, it will not appear in the Sent Items folder.

Syncing between your connected account and is one-way only. When you connect an account, syncs email from your connected account, but it doesn't sync any changes you make in back to your connected account. If you delete, move, or read an email from a connected account in, you won't see the change when you go to your connected account.

If you're not able to send or receive emails from your connected account, this might be due to delays in syncing some connected accounts. We're aware of the issue and a fix will be released soon. In the meantime, we suggest you use the free Mail for Windows 10 app to send and receive emails from your connected account. Read how to Set up email in Mail for Windows 10 .

If you get a message that couldn't connect to the server for your connected account, select Back and make sure you entered the correct email address and password for your account. If that doesn't work, you might be attempting to connect a POP account. See What are IMAP and POP? and POP, IMAP, and SMTP settings for for more information.

If you use to access a GoDaddy domain, you might not be able to sync your accounts using IMAP. To resolve this, you should remove the connected account and reconfigure it as a POP connection. For instructions about how to reconfigure your GoDaddy domain, go to Set up your email address with POP .

If none of these steps resolve your issue, or you need to have IMAP enabled (it's disabled by default), contact GoDaddy support.

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See Also

Add your other email accounts to

Remove a connected account from

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